We may also first deduct any amount you owe us from any amount we owe you. Also,directly on our website! During this time, the Site will be temporarily unavailable. contends that Viagogos action is in direct violation of the companys stated policy. 2.13 Ticket Information. 'Viagogo told me that because I'd agreed to their terms and conditions, I wasn't eligible for a refund and would have to relist them on their website if I wanted any money back.'. Read Customer Service Reviews of www.viagogo.co.uk - Trustpilot How do I get a refund from a ticket seller? - Which? BLACKPINK Tour 2023. Viagogos terms and conditions offer a refund or a voucher worth 125% for cancelled events, but not if they are postponed. says if an event is cancelled and not rescheduled, you will be refunded the full purchase cost, minus shipping fees. However, Shiflett alleges that after the Tool concert and thousands of other events were canceled due to the COVID-19 pandemic, the company unjustly avoided fulfilling its refund commitment. How to Request a Stubhub Refund [98% Success] - DoNotPay 'We would welcome the opportunity to work directly with event organisers so that fans get maximum access to events, which we believe should be the ultimate goal of everyone in the industry.'. . . It said: 'Our ticketing policy clearly states that reselling of tickets is a breach of our terms and conditions and if we detect these tickets they will be cancelled. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. Anti-ticket-touting campaigners the FanFair Alliance have published a guide for people seeking a refund from a secondary ticketing platform - and especially the once occasionally and now . your claim status, claim form or questions about when payments are This field is for validation purposes and should be left unchanged. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. A Viagogo spokesperson said: 'This is an unprecedented time for the live events industry, and we understand that customers might be left disappointed by the fact that thousands of events globally are being rescheduled or cancelled. Viagogo is a ticket marketplace for concerts, sports and theatre events. This is a level of criminality that will get this company belly uptrust me, I am all in for this class action lawsuitwe cannot let some corrupt Florida judge prevent a WHOLE COUNTRY of music lovers from being cheated and abused out of our hard-earned money. Section 75 - Tickets bought from Viagogo and concert cancelled Justin Bieber has cancelled the remaining dates of his Justice World Tour. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. I sent our ticket numbers but Opera Australia said they were not theirs. 'It's clear as night and day the 2020 event is cancelled.'. 6.11 Permitted use. This will be posted quickly, exposing the company and letting others see what happened to you! If so, you may be forced to pay for replacement engines and repairs out-of-pocket. I have been fighting with viagogo since October of 2021 with an canceled event. You also warrant that you own the tickets. Leave us a message by clicking the Contact Us button. The law catches up with viagogo - event promoters and music fans are They take your money with no intention of even giving you anything for your purchase. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. Viagogo "refusing" to refund fans for gigs cancelled due to coronavirus 2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre. Ticket reseller Viagogo defends practices in face of consumer and 'But Wireless's official announcement was that it's cancelled and carrying tickets over to next year is just one option.'. Online ticket seller Viagogo has come under fire for refusing to refund customers for events that have been cancelled or postponed due to the Covid-19 pandemic. Arctic Monkeys Concert Tickets. Issues relating to the tickets which are apparent prior to the event must be reported within 10 working days after receiving the tickets, otherwise this will no longer be covered by the viagogo Guarantee. Medicines Labeled as Non-Drowsy Can Make You Drowsy An ongoing investigation is focused on potential claims that manufacturers of Non-Drowsy cold-relief, flu, and cough products mislabel medicines as Non Drowsy despite containing one or more ingredients known to cause drowsiness. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. Shiflett says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its Viagogo Guarantee and give her a refund if the event was canceled. I will join any class actionthis judge from Florida is corrupt and must be disbarred for not allowing this though. Viagogo - PayPal Community Back in Tasmania after the cancelled concert in Perth, Shane and Jane Johnson applied to Viagogo for a refund. 1.1 Introduction. Mar 1, 2018. That is the only way for fans to guarantee their place at the Championship and avoid the risk of tickets not being accepted.'. Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee, subject to the limitations set forth herein. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. However, Shiflett alleges that after the Tool concert and thousands of other events were canceled due to the COVID-19 pandemic, the company unjustly avoided fulfilling its refund commitment. Stray Kids Tour 2023. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify. FanFair publishes a guide for getting a refund from Viagogo Why can't I see my order or sale in my account? Calls for cancellation and refunds as Elton John postpones tour dates In the case of refunds, we appreciate our customers' patience while we process their request.'. viagogo - Buy & Sell Concert, Sport & Theater Tickets Viagogo claims the event has been postponed rather than scrapped, but Gordon said the tickets were useless to him if the band are not on next years lineup. Rufus Du Sol Tickets. You will be entitled to a full refund or a 120% voucher. What We Do. Nelnet Servicing Data Leak Your Personal Information At Risk! Viagogo's "Guarantee," supposedly protects consumers in the event they are sold invalid tickets and says a replacement or refund will be provided. According to the consumer group Which?, Viagogo's terms and conditions say that fans are entitled to either a voucher worth 125% of their ticket price or a refund for cancelled events, but no refund is available if gigs or . Be the first to hear about special offers. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. Viagogo-cancelled event and refunds MoneySavingExpert Forum You must contact the settlement administrator or your attorney for any updates regarding However, Shiflett says, after the COVID-19 pandemic canceled the Tool concert and thousands of other events, the company unlawfully avoided honoring its promise of a refund. It will stay valid for the new date. Viagogo's website states that customers are only entitled to refunds if an event has been cancelled, not if it's been postponed. I was promised a refund. Viagogo, the suit continues, has made clear that it reserves the right to withhold payment or collect repayment should an event be rescheduled or canceled. Invalid tickets are defined as anything where buyers are refused entry. 4. If an event is moved and you cannot make the rearranged date, you should be entitled to . a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. viagogo - Buy & Sell Concert, Sport & Theater Tickets The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph, Be the first to hear about special offers. that reports on class action lawsuits, class action settlements, You consent to the exclusive personal jurisdiction and venue of Swiss courts. 5.Select 'Item dispute', click Continue and follow the on . 6.4 Release. 7.3 Additional Policies. But Which? Per the Viagogo site, because it was a rescheduling and not a cancellation, refunds were not available. Viagogo states that in this case, customers' tickets will remain valid for the new date and refunds will not be offered. Jay Chou Concert Tickets. It's worth checking your household insurance to see whether your policy includes free legal advice, or finding a solicitor who offers a free initial consultation. Copyright (c) 2006-2023, viagogo AG. If you purchased ticket from SM Cinemas and paid in cash, you need to bring your ticket to the outlet where you bought it, bring a government-issued ID, and you will get your cash refund asap. 4.1 Double Posting and Removal of Tickets. 3.1 Accurate Descriptions. Refunds, therefore, aren't applicable. Please add me to the list. If an event is rescheduled, the customers tickets remain valid, per our terms and conditions, and therefore they are not entitled to a refund. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. Ticket-holders to postponed events will be able . You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. No refund, no answered or returned email for days. We contacted Viagogo t. Read more o demand a refund as they've breached the NSW Fair Trading Act. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. This does not prevent us from varying these terms without reference to them. 'I feel terribly sorry for people with events that haven't been officially cancelled, as they have an even tougher job of getting their money back. Viagogo accused of listing non-existent tickets on behalf of seller This has reportedly been a long-standing policy of Viagogo. Viagogo and StubHub, which are in the middle of a troubled $4bn (2.9bn) merger, have previously come under fire for a series of controversial business practices, including breaches of consumer law. According to the consumer group Which?, Viagogo's terms and conditions say . Report Fraud You can also reach out to us onTwitterorFacebookor via email atOutreach@ConsiderTheConsumer.com. All Rights Reserved. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); Please note: Top Class Actions is not a settlement According to Complete Music Update, Florida resident Lauren Shiflett filed a motion last month to expand her class action lawsuit against Viagogo from Florida residents alone to a nationwide Class. Arctic Monkeys Tickets. 6.6 No Agency. 5.4 Making Adjustments. Received clear instructions via email on how to claim refund for cancelled concert which involved posting . 'The event was cancelled by the organisers, but Viagogo claims the festival is rescheduled,' he recalled. I received an email 4 days prior to the event, stating the ticke. The refund will be received from the Event Organizer within 30 days. If this is also unsuccessful We will not offer a refund. He said: "My ticket was scanned and there was a funny beep, and he brought over another guy who scanned it and I was told that I had to go to the ticket office." After realising the scam and contacting them, they made it very clear that they will not refund or . Privacy Policy | No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. Shiflett contacted Viagogo and was informed that Viagogo is unable to refund ticket orders once they have been placed. Viagogo Reviews | Contact Viagogo - Entertainment - Hellopeter Instead, it sat on your $2,031. Rufus Du Sol Tickets. Welcome to viagogo's online ticket exchange (the "Site"). 4.2 Stolen Property. They did not send me my ticket information until the day before the concert. In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. history of ripping customers off and skirting the law, $4bn (3.2bn) takeover of its rival StubHub. Ticket holders for rescheduled events are also seeking refunds, with many customers unable to attend the new postponed dates. Case Name & No. An investigation has commenced regarding Honda CR-V(MY 2019-2021),Civic(MY 2019-2021)andAccord(MY 2018-2021)vehicles that are prone to engine oil contamination. They keep finding excuses as to why it has not been processed. They are suggesting that I relist those potentially fraudulent tickets, which does not guarantee that I would ever receive a refund. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in . I have called over 30 times half of them tell me oh yes your event is canceled im going to escalate your case and the other half lie and says no your event is only postponed. I purchased some tickets a couple of months ago for an Andre Rieu concert taking place in the UK this week. The watchdog is examining the proposed tie-up after reaching an initial conclusion that it could severely reduce competition. Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. viagogo does not take title to the underlying ticket (to the extent such title exists), and the actual transactions are between the Buyers and Sellers. They do not say they are going to charge such fees per a ticket . Contact & review Viagogo - rated #0 in Entertainment . Fast forward to 2022 now Justin Bieber has announced world tour cancelled indefinitely- reached out to Viagogo multiple times and provided proof from multiple websites showing the cancellation of tour, they keep responding that they have not heard that show has been canceled and will not refund my money. It states that if an event organiser offers tickets to another event, customers will be entitled to those tickets. This is the easiest way to get your money back. Festival Republic, which organises the Wireless, Reading and Leeds festivals, confirmed its events had been cancelled. Read Customer Service Reviews of www.viagogo.com - Trustpilot Viagogo | Complaints | Better Business Bureau Profile administrator or law firm. Gordon was offered a refund, but only after spending hours on the phone and contacting the organiser personally. Are you still awaiting a refund for a ticket to an event that was canceled due to the pandemic? Viagogo is now refusing to refund me, despite the sale being in breach of the Customer Rights Act. Given that I received the email at 7:30pm on the same day I was meant to return the tickets by, it was impossible to return the tickets. Many event managers have already committed to providing refunds for cancelled events. Bought ColdPlay tickets for Barcelona concert 6 months in advance on ViagoGo. 4.3 Sellers Shall Not Include Promotional Material with Tickets. If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. Apparently not. 8:20-cv-01880, Jurisdiction: United States District Court, Middle District of Florida, Products/Services: Non-refundable tickets to concerts, Allegations: Viagogo denies its customers refund despite the Viagogo Guarantee. In Australia, this is what was done to Viagogo: Ultimately, Viagogo was found liable and fined for infractions pertaining to official site representation (AUD 2.5 million/$1.75 million), total price representation (AUD 1.5 million/$1.05 million), part price representation (AUD 500,000/$350,250), and quantity representations (AUD 2.5 million/$1.75 million). 8:20-cv-01880, in U.S. District Court for the Middle District of Florida. S75 will be a grey area as Viagogo are not the promoter of the concert, thus they are not breaching the contract. 2.4 Listing. Scott eventually obtained a refund but said it took him countless hours to get his money back, and warned that others may not have the tenacity to hound them like we did. Generally; If an event is cancelled - you do not have to do anything. According to reports, this guarantee ensures that customers will receive a full refund for their purchased tickets if an event is canceled. It asserts that one of the primary benefits of the site, and the reason customers choose it over other secondary marketplaces, is the Viagogo Guarantee.. 21 December 2016 at 10:00PM in Theatre, concert & events tickets. Plaintiff fails this rigorous analysis.. 2.8 Notification. Take a photo of a faulty item and add a brief description. 3.4 Indemnity. https://topclassactions.com/wp-admin/admin-ajax.php, Viagogo Fights to Stop Refund Refusal Class Action Lawsuit Gaining Nationwide Status, Customer Files Viagogo COVID-19 Ticket Refund Class Action, Do You Qualify: Brain and Memory Supplements Class Action Lawsuit Investigation, COVID-19 Refund Policy Challenged In Class Action Lawsuit Against Premium Seats Ticket Broker, Do You Qualify: Bank NSF Fees Class Action Lawsuit Claim Review, Social Security Disability application & appeal claim review, Abbott baby formula recall lawsuit investigation. Viagogo Reviews - 1,777 Reviews of Viagogo.com | Sitejabber But Viagogo, which has been criticised by the music industry, MPs and campaign groups over its treatment of customers and alliances with powerful ticket touts, is refusing to follow suit. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. 3.Click Dispute a Transaction. Viagogo reviews, customer feedback & support. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. 'It's been a bit of a headache and I don't know where I stand with anything.'. 2.16 Claims under the viagogo Guarantee. Ticket Buyers Left 'Holding the Bag' After Viagogo Changed Refund Coronavirus refunds: why fans are raging over ticket policies, Original reporting and incisive analysis, direct from the Guardian every morning. We take no responsibility for such issues. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. May 3, 2021 / 1:22 PM / AP. is calling on Viagogo to refund customers for events that have been cancelled due to COVID-19. We endeavour to rearrange delivery with the customer or arrange a collection point. Anna Netrebko concert canceled by Taiwan orchestra If your event has been postponed, you do not need to return your ticket. Adele FaceTimes fans as some demand refund for flights and hotels over Now I find that Viagogo is fraudulent and I and many Aussies have lost a lot of money. I have reached out to Viagogo many, many times over the week and keep getting the same answer that they do not have control over when the seller or venue releases the tickets. They also had another 150.00 dollars worth of fees per each ticket. Generally; My event is cancelled or postponed - What do I do? How to get a refund from Viagogo - Quora You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. 1,778 reviews for Viagogo, 1.3 stars: '***Beware of buying through Viagogo - this ticket sale service is not what you think*** Ticket Price inflated by 400% No tickets provided once purchased Incorrect information given Utter SCAM I recently bought some tickets via their website and having read so many 'worse than negative' reviews, I know I have been scammed and am seeking a full refund . A Viagogo spokesperson told us: 'Any ticket restrictions are clearly labelled at the top of our website. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. However, the Viagogo refund cancellation class action lawsuit argues that this is in direct conflict with the companys stated policy. The R&A also told us the seller was in breach of their terms and conditions for relisting the tickets on Viagogo, and that Tony's tickets could have been cancelled. Top Class This article was amended on 23 July 2020 to clarify that relisting tickets on Viagogo allows the company to take a repeat commission from new buyers only; and to remove a reference to Viagogo changing its cancellation policy. At no time do We provide the Buyer's payment information to the Seller. In addition, when booking and before payment, customers need to confirm by ticking a box that they have noted the reselling of any event ticket is forbidden.'. Even if you are, it's likely to be a more complicated process. Only to be given the run around. Viagogo-cancelled event and refunds. Ticketing platforms such as Ticketmaster show the dates as cancelled, though the Canadian singer has yet to comment on the cancellations. But Viagogo countered the move by filing documents presenting arguments why the court should deny the request. Ticket marketplace platform Viagogo is fighting to prevent nationwide certification of a class action lawsuit accusing it of failing to offer refunds to events booked through the pandemic. The ticket resale website Viagogo is refusing to refund fans who bought tickets for gigs and sporting events cancelled because of the pandemic, according to the consumer group Which?. 'My best friend's wedding had been rebooked for the same date in 2021, so I wouldn't be able to go,' she explained. These firms are required by the industry's self-regulatory body, the Society of Ticket Agents and Retailers (Star), to refund the ticket's face-value price when an event is cancelled. The Weeknd Tour 2023. They wait till the concert is over to say, it has past and there is nothing they can do, no refund no voucher for me. 'I was scammed out of 160 after fraudsters tricked me into buying fake We would like to show you a description here but the site won't allow us. Provide the information they might require. Shiflett claims she purchased two Tool concert tickets through viagogo.com, believing that the company would fulfill its Viagogo Guarantee and offer her a refund in the case of a cancellation.
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