We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. That exception is made on the understanding that an additional service retainer is payable. Shady from Regus. Is this legal? : r/AusLegal - reddit Jone V got my call and requested me to use 'my request for a retainer' of Regus my account portal because there was no history about my case. Students will become skilled at addressing the concerns of staff and enabling cooperation through strategic best practices. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Ive now been on hold for 45 minutes waiting for anyone at the company to pick up the phone. But when It comes to a refund retainer. I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! Requesting your refund is easy. However, I was shocked to discover that my agreement had automatically renewed in October 2022, doubling my monthly fee and resulting in a 100% increase. Change Management Certification Training in Fort Myers, FL but when u need support / CS to talk and solve ur problems its literally non existant. Contact: +65 [protected] Regus Reviews - 265 Reviews of Regus.com | Sitejabber This does not affect customers who have a permanent space as these are reserved specifically for them. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. This company has the worst customer service I have ever experience in my life. Customer service is simply poor. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. Date of experience: 07 April 2022 Reply from Regus 8 Apr 2022 Hi John, Thank you for your feedback. We have checked and cannot find any payment details set up in your account. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. We pay those as well. Agile and Scrum Certification Training in Fort Myers, FL Absolutely unacceptable behavior. Don't be fooled by that. This does not affect customers who have a permanent space as these are reserved specifically for them. Give your team a place to focus, thrive, and grow, while we take care of all the details. Setting up an automated payment is straight forward and can be done through the online portal. Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. Submit a complaint and get your issue resolved. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. I look forward to receiving more information from you. Where appropriate, well also take steps to prevent the situation from happening again. Appreciate your immediate reply. Now, Regus claims that I owe $1,459.85 for the year 2023, whereas I paid less than $600 for all of 2022.As a responsible business owner, I cannot bring my account current if I do not understand their charges. Weve cut the cost of selected workspaces* for a limited time only. Develop, apply and embed the knowledge and skills acquired by this program to your organization. Requesting your retainer refund is very easy: simply log into your online account (i.e. After being in my new office they are increasing rent by 8.7%. It won't go in any direction! Its an automated process. Change is often frustrating and may often fall out of the paradigm of strategies that you may have developed in your management career. Such companies should not exist. Get Regus reviews, rating, hours, phone number, directions and more. Log in to access all our services and products Email. This will ensure the agreement ends at the current final date and will not renew further. Change management professionals guide organizations through these changes on the individual, organizational and enterprise levels by taking a people-first approach. DO NOT give them your payment info, DO NOT sign with them. Surround yourself with prominent corporations in diverse Fort Myers, home to the likes of Gartner, Inc. and Tranzact, among others. Change Management Why this is important, Portfolio, Program and Project Management Overview, Organisational Maturity Model: Is my Organisation ready for embracing change, Organisational Maturity Model: Is my Team ready for embracing change, Change in organisations - using interactive facilitation and individual reflection and activity, Change how it impacts me - Tailored change manual to use in your organisation, Initiating change - using real life organisational change experiences, Launch and mobilise the change - use a case study and role plays to practise the concepts learnt. She would do her best to escalate my process by letting them know this terrible status. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. Regus at N19 W24400 Riverwood Drive, Suite 350 Waukesha, WI 53188. They still continue to send invoices with no one responsible to be there to answer. Whether you work alone, youre growing a start-up, or youre running the worlds most successful corporation our network makes it possible to work near clients, colleagues, or family. Most organizations routinely introduce sweeping changes, to improve processes, accommodate shifts or follow new regulations. I am writing this review to express my deep dissatisfaction with Regus' automatic renewal practices at their 477 Madison Avenue facility. BBB Business Profiles are subject to change at any time. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. You should receive your refund within 30 days after your agreement end date. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. You can work on trying to resolve a billing issue for MONTHS without ever being provided a single actual contact who works at the "helpdesk", and of whom the local agents aren't even allowed to call or email! Regus | Serviced Office Space, Coworking & Virtual Offices Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. It's an automated process. Item #23 - Exit Virtual Office (VO) Agreement will be for a sixty (60) day term rather than a ninety (90) day term. Their lawyers are acting blind on Regus random deduction from my credit card, they only wanna persecute on why i dont pay for the next one month whereas the answer is obvious: they already deduct $5000 out of my $650 monthly rent. on top they refuse to return my deposits of $2000 Date of experience: January 26, 2023 Useful Share Fay K 1 review GB Unacceptable billing practices. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Contact the organizer to request a refund. Please could you send those details to me at lorraine.brule@regus.com so I can support you? We have office space and more to suit all budgets, in every city of the world. Regus does not communicate with customers via telephone. The complaint has been investigated and resolved to the customer's satisfaction. I was using virtual office space. Hi Stephen, Requesting to have your retainer refund is an easy process. Accounting and bogus charges in lieu and place of diligent customer service, Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. I contacted them about how processed my case after paying the fee for a virtual office. By effectively using change management techniques, students will learn how to facilitate smooth transitions in the workplace while maintaining morale. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. The retainer fee doesn't guarantee a successful outcome. Regus Reviews | Read Customer Service Reviews of regus.com | 4 of 519 Flexible Workspace Designed Around Your Needs. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. Manage all of your workspace and business needs. Unacceptable billing practices. After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. She replied to me by email that my case had been started. Our advisors are ready to help you find the right place for you. It is most familiar in the context of services because you pay it when hiring a lawyer and signing a legally binding contract with them. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. After investigating we noticed that your online request was missing. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. Regus Reviews | Read Customer Service Reviews of regus.ca - Trustpilot Our coworking spaces are designed with collaboration in mind. I cannot stress enough the lack of professionalism and poor service. I still did not hear anything back from them. Please remember that the retainer is refundable at the end of your agreement. Why take the Change Management training from Reform Skills Inc? BBB is here to help. Originally, total costs 20k THB, but end up with 50k THB. Thank you,Lorraine BruleGlobal Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. The Regus has no issue when it comes with charged the rent and late fees; however, when asking them for a refund for the retainer, the same bank information will never work. Find out how we combat fake reviews. Regus flagged by its software or its Content Integrity Team because they have been unable to verify my authenticity rather than returning my retainer back! At the end of your contract, they will automatically renew you without a signature and without consent. Theyre a great place to connect with colleagues, clients and other like-minded businesses. 1. This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal. We will deduct any outstanding fees and other costs due to Us before returning the balance to You. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. I could talk with Myesha. Customer service is simply poor. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. Have a question or issue with your current products and services? We exclusively work towards building the skill bucket of professionals and corporate groups from various domains. Regus are not transparent with their pricing. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. Regus Management Network Reviews, Complaints, Customer Service Hi Chris, I have checked the system and the retainer refund will be processed as a one full amount for both offices after your agreement finishes at the end of November. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. but when u need support / CS to talk and solve ur problems its literally non existant. I signed a lease agreement with Regus for an office space Manage all of your workspace and business needs. We appreciate your business. Read Customer Service Reviews of www.regus.co.uk - Trustpilot this is absolutely gross and scam. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. Avoid at all costs. They signed me up for things that I didn't ask for - didn't realize it in the fine print. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. It is likely that Regus is engaging in these practices with the intent to victimize many small businesses, and I am deeply concerned that I may not be the only victim.In conclusion, I urge other business owners to be cautious when dealing with Regus. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. All rights reserved. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. Do not delete my post, I will copy and paste it to spread again and again. [Resolved] Regus Review: retainer fee refund - ComplaintsBoard.com You should receive your refund within 30 days after your end date. We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. (Sandra, I used the portal at first, however, your system made an error.) I really thought that this company would be a good option for expanding our business. Verification can help ensure real people write reviews about real companies. If you were to take direct space or a sublease you would also see these fees in your rent annually. Hey Sandra and Regus, just return my retainer back then I would not post anymore! Read Customer Service Reviews of www.regus.co.uk - Trustpilot Become better managers and business leaders by achieving optimal personal and business performance. Customer Service advised that I needed to cancel the membership before the end of the month otherwise I would get charged for November. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. same goes with debt collector from malaysia that emailed me abt 3 months ago. Great discounts. I called them again, which procedure took my time for 3 hours. If you need further help, pleasespeak with our team member who is already in touch with you. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. Regus Reviews | Read Customer Service Reviews of regus.com | 3 of 519 So, the amount you can see in deposit balance tab on My Regus account is what you are going to receive after your contract terminates. Getting to Forum Corporate is a breeze, with secure underground parking, along with swift access to the I-75 and SR 82. 2023 Trustpilot A/S. 7. We have worked with thousands of professionals and companies across the United States, Canada, Mexico, Australia, Singapore, Dubai, and the United Kingdom to acquire certifications and up-skill their employees. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. If you were to take direct space or a sublease you would also see these fees in your rent annually. That way, when you go to cancel your lease, they could invent some reason that you owe more fees, because it is harder for you to get them to refund you for unused retainer than it is for them to dupe you into paying more money sooner than you really should have to. I really thought that this company would be a good option for expanding our business. SIGNED on your behalf (Client) SIGNED on our behalf (Regus) $600.00 Monthly Workstation Price $ Fax: End date (MM/DD/YY): May 31, 2006 $110.25 111-000-025 478-726-8404 Alpharetta $600.00 Zip Code . Regus contacts (added by reviewer) Phone number +1 855 400 3575 Address 26 Boulevard Royal, L-2449, Luxembourg Website www.regus.com Category Money & Insurance View full information Their billing is confusing, they billing customers one month ahead. Business Profile Regus Business Centre Office Space Rental Multi Location Business Find locations Contact Information 4449 Easton Way Ste 200 Columbus, OH 43219-7005 Get Directions Visit Website.