Our tools and calculators are for illustrative purposes only and are not guaranteed to be accurate. . On the flip side, if you received a letter saying your loans were transferred to ECSI, that means ECSI is now servicing your loans on behalf of your university. This agreement ensures that both parties understand and agree to the details regarding the payment plan agreement including the number of monthly payments, the monthly payment amount, and the date in which the payments will be drawn. As a student loan servicer, ECSI acts as a middle man between you and your student lender, which could be the U.S. Department of Education, your school or a private lender. After evaluating 15 different software systems including Zoho, Parature and ZenDesk, Heartland ECSI selected TeamSupport as their new help desk solution. to find out. The company has been in business since 1972 and has been serving as one of the largest servicers in the student loan industry. We believe everyone should be able to make financial decisions with confidence. If your quarterly repayment cycle is March, June, September, and December, the first billing statement you receive from ECSI will be in August for your payment due September 10, 2017. The last date of the University's student loan services contract with Conduent/ACS is July 31, 2017. Disclaimer: Mentor strives to keep information on this website accurate and updated. When youre ready make contact, here's how: You can also reach out to a student loan assistance nonprofit like The Institute of Student Loan Advisors, which provides free dispute resolution. When evaluating offers, please review the financial institutions Terms and Conditions. Variable APR includes a 0.25% discount when you enroll in autopay. We are a growing payment technology solutions organization based in Warrendale, with a satellite office in Winston Salem, NC, that offers its employees; a casual work environment, health insurance on your first day of employment, and a generous amount of paid time-off. The University of California has engaged the services of Heartland ECSI, Inc. (ECSI) to replace Conduent [formerly ACS Education Services (ACS)] as the servicer for all of the University's campus-based student loans effective August 2017. A total of 148 complaints have been made with the Better Business Bureau about ECSI. It manages the loans, including collecting and tracking payments, but doesnt own them. Student loan servicers like ECSI collect your student loan payments, enroll you in student loan repayment plans, and can answer questions about your student loans. ECSI has maintained a government contract to service Perkins loans since 2013. in 5 . Your deferment period should continue without interruption. Deferment, Forbearance, and Cancellation Forms. 27 febrero, 2023 . Which of these loans will be affected? Customer Support: 800-332-4835 Heartland Register Product Support: 866-646-7648 Heartland Gift Product Support: 866-402-8056 HeartlandGift@e-hps.com Heartland Campus Solutions (Sales) Customer Support: 888-332-4835 Heartland Campus Solutions (Support) Customer Support: 888-332-4835 Students/Borrowers Customer Support: 888-332-4835 POS Essentials The results and default figures shown in our tools and calculators are hypothetical and may not apply to your individual situation. Repayment Process monthly payments and extra payments. Speak with a Live Customer Service Representative, ECSI 2012. Here is a list of our partners. The company is sometimes referred to as Heartland ECSI. You may also. Advertiser Disclosure | Terms of Use | Privacy Policy. The collected loans include the following -. ECSI Customer Service: What It Can Do and How to Contact If your issue goes unresolved, you can also make complaints about ECSI to: Make sure to keep records of your conversations, including the day, time and customer service representative you spoke with. Borrowers have given a mixed review of ECSI as a student loan servicer and in terms of the company's customer service teams too. It is advisable to monitor your account to ensure that your first automatic payment takes place as you requested. Having a broad understanding of your obligations as a borrower goes a long way to help you and make sure you confirm all the payments which have been made and also contact ECSI if you feel something is wrong. Tuition and Other Costs - Montgomery County Community College Corporate Office: 412.788.3900. Please consult a licensed financial professional before making any financial decisions. Default Resolution Group services only federal student loans in default. ECSI also services a few other types of. That means they cant change how payments are processed and may not suggest the most beneficial repayment option for you. NerdWallet Compare, Inc. NMLS ID# 1617539, NMLS Consumer Access|Licenses and Disclosures, California: California Finance Lender loans arranged pursuant to Department of Financial Protection and Innovation Finance Lenders License #60DBO-74812, Property and Casualty insurance services offered through NerdWallet Insurance Services, Inc. (CA resident license no. Once you set up your ECSI profile online, you can access monthly billing statements and pay bills electronically. ECSI has maintained a government contract to service Perkins loans since 2013. Beginning in August 2017, ECSI will assume responsibility for servicing the University's campus-based student loans including, but not limited to, sending student loan billing statements, processing student loan payments, forbearance, deferment, and cancellation request forms, and providing quality customer service to our student loan borrowers. For student loan borrowers, the school's financial websites often direct you to create an online account with the ECSI. Pre-qualified offers are not binding. through consolidation or forgiveness. If you are notified of a servicing transfer, you should do the following: Download and save your payment history from your online account or request a copy from your original servicer. Email, If a complaint doesnt help, you can contact the. Your account number is included in all written and electronic communication from ECSI, but you can also search for it through ECSIs website. ECSI can deduct your payments automatically from your bank account at an amount and frequency which you choose. Lead Writer | Student loan repayment, college alternatives. Interest can continue to build on your balance during deferment or forbearance periods. Karen Gaudette Brewer joined NerdWallet with 20 years of experience working in newsrooms and leading editorial teams, most recently as executive editor of HealthCentral. It is a student loan servicer that manages the repayment process for student loans from many colleges and universities, including Federal and even private education loans. Many or all of the products featured here are from our partners who compensate us. Process deferment and forbearance requests. Customer service was a waste of time. If you are in default, the ECSI education company might report it to credit bureaus.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'thecollegemonk_com-box-4','ezslot_2',140,'0','0'])};__ez_fad_position('div-gpt-ad-thecollegemonk_com-box-4-0'); 5. Heartland ECSI is responsible for servicing the University's Campus-Based student loans including, but not limited to sending student loan billing statements, processing student loan payments, forbearance, deferment, and cancellation request forms, and providing quality customer service to our . The Department of Education will notify you via letter or email if your loans are transferred, and youll manage payments with the new servicer. 1098-T - Office of the Bursar - Dalton State College Payments in Person You can login with your Federal Student Aid (FSA) ID. Once you set up your ECSI profile online, you can access monthly billing statements and pay bills electronically. Use the username and password that was created before and use it to log in. so you can know the right questions to ask. . Default Resolution Group services only federal student loans in default. Once the student loan servicer transition to ESCI is complete, will I have a new student loan account number? If you find discrepancies with your credit score or information from your credit report, please contact TransUnion directly. OK92033) Property & Casualty Licenses, NerdWallet | 55 Hawthorne St. - 11th Floor, San Francisco, CA 94105, ECSI Customer Service: What It Can Do and How to Contact. How long will Conduent/ACS be able to provide student loan account information and assistance to me? ET. Where can I obtain additional information about the services ECSI provides to borrowers? heartland ecsi refund strayer university. is a servicer for borrowers with federal Perkins loans. It manages the loans, including collecting and tracking payments, but doesnt own them. If you are requesting deferment for anything other than at least-half time student enrollment, you should complete a new deferment form, have it certified per the directions on the application, and send the signed and certified form to the following address: Forms received after August 1, 2017, will not be processed until the transition is completed, which is expected to be around Mid-August, 2017. When and where can I enroll in Recurring ACH Payments with ECSI? 4.Why is it necessary to sign a Truth in Lending Disclosure? All deferment information processed and applied to your loan by Conduent/ACS will be transferred to ECSI. Eliza Haverstock is a lead writer on NerdWallet's student loans team, where she focuses on loan repayment and alternatives to traditional four-year degrees. Your account may also be sent to a collection agency. Click on "Account Tools". American Education Services manages only FFEL Program debt. The Education Department can transfer student loans from one servicer to another. ECSI is a servicer for borrowers with federal Perkins loans. This fee will be assessed for both returned checks and any returned electronic payments. This is where Heartland Educational Computer Systems Inc, commonly referred to as ECSI comes in action. Do you need a deferment, forbearance, or cancellation for your Federal Perkins Student Loan, Health Professions Loan, Institutional Loan, or other Student Loan? You may also change your student loan servicer through consolidation or forgiveness. This method should be used only as a last resort, the federal student aid office says. Unlike most other federal student loans, Perkins loans are not eligible for any type of income-driven repayment plan. Eliza got started at her college newspaper at the University of Virginia and interned for Bloomberg, where she spent a summer writing a feature story about plastic straws. Get suggested colleges and free counseling. If my payment is not credited to my account by the due date and the posting delay is a result of this loan servicer transition, will my loan be subject to a late fee? If the period covered by the deferment processed by Conduent/ACS will expire in July, August or September, what should I do if I'm still eligible to receive a deferment? No essay requirement. ECSI is a student loan servicer that focuses primarily on Perkins Loans and private student loans. We believe everyone should be able to make financial decisions with confidence. Heartland ECSI had experienced remarkable growth over the past 10 years and their help desk software no longer provided the right level of support for its increasingly sophisticated operations - including managing one call center for student loan borrowers, a client support team for school administrators, a technical support desk, and other departments across the organization.