Don't worry, we can still help! The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. If you require any support using the site, please contact: OurGateshead@ConnectedVoice.org.uk, Gateshead council have created a directory of all the places available to our residents so that anyone who is cold knows where they can go to get warm, stay warm and enjoy a little company and some hot refreshments. The report found the repair centre's ability to handle calls was deemed 'critically low'. Head of Repairs and Maintenance - Gateshead Council - LinkedIn disrepair claim against your local council, housing disrepair claim for the repair of your property, North West Leicestershire District Council, We specialise in bringing claims against housing associations, Start your claim today by filling in the form. We do still have about 45% of the backlog outstanding but the key areas have been addressed.. The Borough Council of Gateshead Civic Centre, Regent Street For the attention of: Deborah McNulty NE8 1HH Gateshead UNITED KINGDOM Telephone: +44 1914335961 E-mail: deborahmcnulty@gateshead.gov.uk Internet address (es): General address of the contracting authority: http://www.gateshead.gov.uk Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. The proposed changes to Council Housing Repairs Policy are consistent with the overall objectives for Gateshead as set out in Vision 2030 and the Council Plan. Repairs - Gateshead Council Home Housing Your home Repairs As part of our commitment to quality services, we aim to provide a reliable and quick repair service. If you live in social housing or a local housing association property in the uk, we can assist you in filing a compensation claim if the property has fallen into a state of disrepair. "As far as I am concerned having been in business before coming into this organisation, there are a few things I would like to say.". Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. PDF REPORT TO CABINET TITLE OF REPORT: Council Housing - Gateshead Council Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, New home building accelerates with Freight Depot development, SEND strategy consultation launches in Gateshead, Two Gateshead shops ordered to close due to illegal tobacco sales. Section Manager - Repairs - Gateshead Council - North East Jobs You have the right to appeal if you don't agree with a decision to charge you for repairs. Failing to do so may result in compensatory damages being awarded to tenants for injuries caused by the council/associations actions or inaction. The council is responsible for most repairs to your home. The findings were reported in a paper for the authority's Housing, Environment and Healthy Communities Overview and Scrutiny committee which looked into the efficiency of housing repairs carried out by the council. This could include compensation for any damage to clothing, bedding, furniture, or other personal belongings, which was caused by mould, a water leak, or any other incident for which the landlord or local authority was responsible. Work to the outside of your home may not need an appointment. You will be working as a Section Manager (Repairs) and your main duties will be to manage and coach operational teams to deliver a responsive and planned repairs and maintenance service 8am to 8pm and an out of hours emergency repairs service, to customers, that focuses on right first-time repairs to maximise customer satisfaction and value for money ensuring compliance with relevant regulations. Weve got an exciting opportunity to join our brilliant team whose ambition is to deliver on the promises we make to our customers. Well give you the chance to take advantage of various offers and discounts on shopping and household spend; including O2, Virgin Media and Dell. If you have been injured or suffered ill health in the last 3 years because of an accident that occurred in a Housing Association property, you may be entitled to file a housing disrepair compensation claim against your landlords. People really are our greatest asset at Gateshead Council, and we value every employee. Gateshead council tenants wait almost a month on average for repairs Council residents in Gateshead waiting nearly a month for house repairs We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council. The costs start from 133.38 per week for a one bedroom apartment and 156.30 per week for a two bedroom apartment. A heavy recruitment drive is also under way in the local authoritys repairs and maintenance department with more than 100 posts still vacant. 2 0 obj Apply to Gateshead Council jobs now hiring in Durham DH1 on Indeed.com, the worlds largest job site. Background 2. Unfortunately, this job posting is expired. Councillors in attendance at the scrutiny committee voiced the concerns of residents in their wards following the report. Your Neighbourhood Housing Team will be able to tell you more about what repairs you may be asked to pay for and how to pay. Are you a Council or Housing association Tenant with housing disrepair issues? If you continue to miss appointments for repair work you may be charged. It is also possible to claim for any damage that may have been caused during repair works. We hope to reschedule these events at a later date. What are the costs and charges at Watergate Court. If it is, and we have enough information about the repair, we will place an order with a contractor to carry out the work. Equipment services :: South Tyneside and Sunderland NHS - STSFT This policy gives every claimant who deserves to be compensated the chance to make a claim without having to worry about the financial implications of seeking legal help. If so we can help you claim compensation on a NO Win, NO Fee basis. They should all be done. We will offer you an appointment for the inspection, and at the time of inspection will arrange an appointment to complete the work. Gateshead Council aims to complete the backlog by late March next year. We are Gateshead Council'sHousing Team. Gateshead Council Civic Centre Regent Street Gateshead NE8 1HH emmablackwell@gateshead.gov.uk Phone: 0191 433 2700 Hartlepool Contact: Jane Young, Acting Head of Service Windsor Offices. Damage to private property If any of your private belongings have been ruined whilst repair work was being carried out, then you may claim compensation for these items. Gateshead Council Jobs in Durham DH1 - 2022 | Indeed.com Sign up to our Business Gateshead newsletter and follow our social channels for regular updates to government announcements, local business support schemes and opportunities. Gateshead Council Section Manager - Repairs Job in Gateshead, England As part of our commitment to quality services, we aim to provide a reliable and quick repair service. We understand that businesses have been faced with challenges like no other, which is why our team of business advisors continue to remain on hand. Junior Interior Designer, Plater, Shift Manager/Shift Operations Manager, Regional Sales Manager, Customer Service, Administrative Assistant, Customer Service Advisor, Wedding Coordinator, Night Shift, Application Engineer. Ian Mclackand, Gateshead Council's service director repairs and building services, said: "In relation to the repairs backlog, we are just over halfway through that now. Gateshead Now is a collection of the latest news from Gateshead Council. Gateshead Metropolitan Borough Council | Complaints - Housing Disrepair Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. Better Broadband in Gateshead Cyclical, Repairs and Maintenance Shop local and shop safely Covid-19 Local Restrictions Support Grants for businesses Christmas Support Payment for wet-led pubs COVID-19 Business Support Grant Council and elections Open Council and elections submenu If you're a council tenant, you can find the department to complain to on GOV.UK Housing associations and housing cooperatives should have a formal complaints procedure on their websites. Office 3750 The site has been designed with residents and local groups to ensure it is easy to use. Council tenants and leaseholders can book a repair appointment online with our new repair reporting system. The backlog of repairs accumulated, according to council officers, is down to the Covid pandemic and weather events such as Storm Arwen. These are things like burst pipes, blocked drains, non-secure windows or doors and loss of electricity. These differences were acknowledged by Mark Smith, the director of public service reform, who said the waiting times "varies enormously". As a tenant of any rented house, be that with your local council or housing association, you have the right to live in a safe and well-maintained property. These are less urgent repairs such as renewing floor tiles or floorboards, or supplying and fitting a new kitchen unit. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. endobj We are also unable to check groups and activities listed onOurGatesheadand attendance to these is strictly at your own risk.Terms and conditions, Contact: OurGateshead@ConnectedVoice.org.uk, We provide a range of opportunities for customers to get involved, have their say, and help shape the way we deliver our services. This makes sure that everyone is treated fairly. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. Last week we successfully launched our new online system, with over 100 repairs reported in the first week. If so, please keep reading as youre just what were looking for! If you are a tenant of a rented council home or housing association property and the issues with your property have not been repaired, you may be eligible to make a housing disrepair claim for the repair of your property and compensation. Wednesday 2nd November 2022. :L+Ftc[Sdu|^Y^. %PDF-1.5 If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation. Were delighted that you want to come and work with us. Residents of council properties in Gateshead wait an average of 29 days for housing repairs, while one house repair took more than three years to and numerous visits to complete, according to a . Data collected over four years, including throughout the pandemic, found repairs took place anywhere from the day they were reported to 240 days later. 4 0 obj Metropolitan Borough of Gateshead - Wikipedia Request a FREE property inspection to find out how much your claim is worth. The rent charge has been agreed with Gateshead Council and is eligible for housing benefit. 1 0 obj Click here to download Gateshead Council's SEND Support And Guidance Document 2021 Where to Get Information, Advice and Support For further information please contact the Involvement Team by: Civic Centre As we are NO WIN, NO FEE housing disrepair lawyers & solicitors, the entire process is free of charge to you. Your Employees Portal - Gateshead Council You will manage the responsive and planned repairs, working closely with partners to improve service delivery and outcomes for customers, and work with partners to ensure that complaints and enquiries are investigated and responded to in a positive and helpful manner. Make sure you get in touch with a legal professional to find out more and start the process of claiming the compensation you deserve. Gateshead Metropolitan Borough Council disrepair compensation claim Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. To register with My Housing Account, select 'my account' at the top of the Council homepage. My flat was repaired in time for my childs birth and I received rent refunds and compensation. Council tenants can also be offered evening appointments for repairs from 4:30pm. Whats in it for you? However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. Repairs update - Housing Team at Gateshead Council | Facebook The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. Copyright 2009, 2021 Oracle and/or its affiliates All rights reserved. If you live in a council-owned property, we can also help you to make a disrepair claim against your local council. If we were to take on your case and win, you would only be required to pay us a small percentage of your awarded amount. As your landlord, the council has a legal responsibility to ensure that the property you are living in is in good, safe condition and is obliged to carry out regular maintenance checks. I have got this complaint, they monitor it and see it through to the end. 182-184 High Street The amount of compensation you receive will depend on the severity of the illness and how long it lasted. Home Group | Watergate Court, Gateshead Gateshead Council jobs in Newcastle upon Tyne NE20 We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours. Bauer Media Group consists of : Bauer Consumer Media Ltd, Company number 01176085; Bauer Radio Limited, Company number: 1394141Registered office: Media House, Peterborough Business Park, Lynch Wood, Peterborough PE2 6EA and H Bauer Publishing, Company number: LP003328; Registered office: The Lantern, 75 Hampstead Road, London NW1 2PL All registered in England and Wales. If you experience any difficulties using this service, please email housingenquiries@gateshead.gov.uk. We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. United Kingdom. This includes both small leaks and emergency repairs. about Our Customer Scrutiny Panel needs you! We encourage our people to think differently, do the right thing and be innovative. For more information please use the following link:https://www.gateshead.gov.uk/make-your-voice-heard. Visit directory. Gateshead Council Repairs & Voids Job in Gateshead, England | Glassdoor You will need to provide evidence of your illness, such as a doctors note, and prove that the council had a duty of care to you as their tenant. 3 0 obj <>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Youll have the scope to work flexibly across the service, giving you plenty of opportunity for a varied, enjoyable and productive day. 27,852 - 30,151 a year. <> We strongly advise you to take out your own insurance against loss of, or damage to, your belongings through theft, fire, vandalism or burst pipes. Work continues to address 3,000 Gateshead Council property repair backlog If this is not possible, we will replace with the items we hold in stock. Copyright Andy T - 2021. Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. Homepage for Gateshead Councils Benefits and Council Tax information % <> Repairs to communal areas that affect large numbers of residents - such as stairwells, lighting, doors and windows in communal areas -are given priority. This is known as the Right to Repair scheme. You should report any damage to your local housing office. If you have suffered damage to your personal belongings as a result of the inaction of your landlord or local authority, you may wish to consider making a compensation claim. If the repair team is unable to keep an appointment, they will contact you to explain the delay and arrange another appointment. Housing Disrepair If possible, email your repair to repairs@gatesheadhousing.co.uk Or call 0800 408 6008 Monday to Friday between 8am and 4pm. Gateshead. Whenever you report your repair, please give us as much information as you can, so we can diagnose the required work as quickly as possible. The existing repairs policy was approved by Cabinet 13 January 2004 and then full Council and introduced revised repair categories and timescales, set out the list of To access this support or speak to an advisor, contact Business Gateshead today. Chimney If the property has a chimney, then the flue, pipes and ventilation need to be checked regularly. While you are free to make your own arrangements, Gateshead Council has negotiated exclusive low-cost cover for tenants. To keep up to date, why not follow us. We are Gateshead Council's Housing Team. If we miss an appointment and we didn't contact you, please contact us. These are repairs which could cause injuries or further damage if they are not dealt with quickly. Gateshead Council 4.0 . In addition to claiming for the repairs, we can also assist with claims arising from injury, illness or financial setbacks resulting from the disrepair in your home. At our firm, we understand the physical, emotional, and financial strains that renting poor housing can have on tenants and are committed to helping them receive the repairs they need. In addition to claiming for the repairs, we can help you claim for compensation if you have suffered from injury, illness or financial setbacks as a result of the disrepair in your home. If they can't show you a card, or you have any other reason to be suspicious, don't let them in. When an item in your property needs replacing, we will try our best to use materials which are the same as the existing ones. We were told by a friend that this company could help and within 6 months we received compensation for damages & all the damp and mould was removed. We will not give you an appointment, but we will discuss a time when you will be at home, to make sure we can do the emergency work. Were responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. endobj [19] Economy [ edit] The area was once dependent on heavy industry such as steel making in the Derwent Valley and coal mining (across the borough). As long as any of the above is a direct result of negligence by the council in their duties as your landlord, then you should certainly include them in your council and local authority compensation claims. We will ask you to pay for any repairs caused by damage or misuse of your home by you, your family or friends. Gateshead Equipment Services (GES) provides disability equipment and assessments for people who are ordinarily resident in Gateshead or who are registered with a Gateshead GP. Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your local autharity disrepair claim. View details of your former and current tenancies including rent statements and repair. Connected Voice are collating information about support across Newcastle and Gateshead. Youll get a generous annual leave package of 27 days annual leave for new employees, rising to 31 days after 5 years continuous local government service. Office hours: 9am to 5pm, Monday to Thursday and 8.45am to 4.30pm on Friday. However, our partners are continuing to deliver a series of . Around 3,000 council properties in Gateshead are in need of repair, it has been revealed. Do you want to work with us in helping to create spaces that are great to work and/or live in? Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. OurGateshead is developed and managed by Connected Voicefunded Gateshead Council, EachorganisationonOurGatesheadis responsible for keeping their information up to date. Gateshead, England. Why this surreal Gateshead estate will include homes spanning the 20th century, 2 million bill to repair homes in Sunderland after storm damage, Councils 'failing to protect' private rental tenants. Gateshead gardener's fury as garage roof plants itself in her flower You can also report a repair by informing any employee of the council's housing teamif they visit you at home, or are on your estate. If you call between 3pm and 8am Monday to Friday, or at weekends, we may not be able to complete the repair. A public consultation on the future of Gateshead Council's Leisure Services has commenced. You can claim compensation for various things, including damage to your personal belongings, furnishings, clothes or other materials. The local authority also hopes to reduce its reliance on non-specialist contractors in the long run. There are no emergency or urgent repairs outstanding at this point in time. London Always ask to see this card before letting anyone into your home. These are less urgent repairs such as leaks to a gutter, repairing a noisy heating system or fitting a light switch. If your repair can't wait until the programme we will carry it out within the normal timescales. Electric Wiring needs to be regularly maintained and if necessary replaced to ensure it is safe. Repairs & Voids. Ian Mclackand, Gateshead Councils service director repairs and building services, said: In relation to the repairs backlog, we are just over halfway through that now. Housing disrepair experts can help council tenants make a claim for the repairs their council has failed to carry out. NE8 1HH Furthermore, they must also ensure that any repairs necessary are carried out in a timely manner. The panel carries out independent reviews of our services to identify positive practice and suggest recommendations for service improvements. The team were very helpful and understanding of my dangerous situation. Well help you save for your future with an outstanding employer contribution to your pension of approximately 18.9% per year, Youll have access to great health and wellbeing support, including discounted membership to GO Gateshead Leisure Services and ability to use our cycle to work scheme, You will receive a generous mileage allowance when using your vehicle for work purposes. As a council housing tenant, you are entitled to a good standard of living. Payslips. Housing contact details - Gateshead Council Read more about the Housing Capital Investment Programme. Complain to the housing ombudsman The housing ombudsman is a free and independent service. All the Storm Arwen roofing repairs will be complete, Im touching wood here, by the end of this week. Personal Possessions If any of your personal things have either been damaged or destroyed as a direct result of the council not carrying out appropriate and needed repair work, then you may include these in your compensation claim so that you can replace them if possible. If you would like more information on how to go about making a compensation claim, please do not hesitate to contact us for advice. Well, theres so much on offer and heres just a few of the highlights! If your injury occurred through no fault of your own because the property was ill-maintained and the Housing Association landlords failed to put right a defect in an acceptable time-frame having been notified in writing of the problem, our personal injury lawyers would discuss your case with you before offering valuable advice on how best to proceed in filing your claim. If you have suffered illness as a result of your council landlords failure to maintain their property in a satisfactory condition, you may be eligible to make a claim for compensation. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. The department is on the lookout for more callhandlers and building technicians. Once registered, youcan book a repair appointment, check rent balances, pay rent and other service charges, and update personal details at any time. We hope to reschedule these eventsat a later date. Our housing disrepair solicitors are able to help council tenants make a claim for the repairs their council failed to carry out. Repairs - Gateshead Council For example, if you have a coloured bathroom suite and you need a new bath, we may replace it with a standard white bath which we hold in stock. New online repair reporting system launched - Gateshead Council We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. The council must make sure that the dwellings they offer are in a reasonable condition and that disrepair issues, if any, are addressed promptly. Referrals for assessments are received into the service from Adult Social Care Direct, Community Based Services staff at Gateshead Council and through Healthcare . Wherever possible we will place the order immediately. 0191 433 3174. housingadvice@gateshead.gov.uk. You can also claim compensation for the damage that has been caused during repair work. As a tenant you are not automatically covered for any of your home contents. You can also claim back rent if you havent been able to use part or all of your home because of the disrepair*. We will tell you in advance when any work like this will happen. View all Gateshead Council jobs - Gateshead jobs - Repair Technician jobs in Gateshead; Salary Search: Repairs Reporting Adviser (multiple roles) salaries in Gateshead; See popular questions & answers about Gateshead Council; P544194 Staying Close Support Worker.