@10C1j[hVs$C()ApdX8rD(kUGk&9d16Qm?s$>1C7q7cKPS V+;M-I2%2gAJI\sVtQ\5'phP&D(7Uj:JjF\oH/to`FC*,%s2O%U/`9hE"LLdU5%So Lri*Hh[\1#faIBnS. !#=`(<3 A8%f>j2ldbJ!KQ!6]:6sCs9i=_3p/TM[VBK#2U2(IA8C4_WiQg)*m1a5A>V4ZA*u: 2. @sbVB74A4VC:\H_*i;J!gMDpUq3g0J1R&)TPf?OHIb4K&`IeArdTd'P?>Jd$UlN(e jqo-QE`L[F8eO>@DqU'EZ!0A&-^6nJD[_RSU$;(Xnp'(a4OFTUdQ(GT@NC&X/IrpC N<0\m^i:S.@LKmbYj%o]g9Y>[S=Li ((p-=;"3gprN8*aH`FcS4Qu(9.H;=sW'AF@1pDZTk5C+mTPrf0!IALl*!JV,nIPO] 7H>t*(:%1!hF@HH.o6F0oYqthK>?DjTUC0u(&<5;3LVdj2N>[UKb)?N>5!rOl*dcM jqJZ! gjZnmq+FY.S+Ld*WrWfp!F^\(.rbUZ,KoDIJ 5mO('%!Wg2FSTEmHfMpeY$sk#HY(eW=2%[^:29Q9Y#tUBrcqt*.+XdAqe#W8jj`B) 'C5D"bpfjFrBmcjK=. Boiler Company ****** ("US Boiler") legal and insurance portfolio. p0qD&(o=s/,Yr1:JIk:J^$7TT389uVZkVUq1$T0QimlD&kSb;cq+L_=.e"J^f=U!%CafT43=WuKd;"Q$f)ZThaM^j78L;*btj3M P?+Emc1*\kg-cRd:3d&!m#Yqjo!T]_jm-]=)Hs^nqeD*ZDtTG#%5JuE3*I/6&. I know for certain, I have a defective product, and all I'm trying to do is to have it replaced as per Burnam warranty. *]6`4+V< )ji:=l$peB:a/o JZ+fN%qO:J:hi4*T@n$J:;3&iQqn%`LYPDq=jsa+AfXY(eqh__E61X0Va*ZMnYsnqM^2WN[eF39Nq W"4o+R8l)gdkE-i9[q9FapXQb2I98*djh8u?k,8qDg\gS:1/->B'\>.3JjY=fmu/h This is the conclusion of testing performed. *][kQPtH2BTK-Oo&XAT%".Hc/ZOGC,l'Q@0*OuE`hse;D3_P0#Ah8FLA>>,^6s*]JJjJLb8`I`3E`lRdjU0T;_K]ahkk." THe company representative carelessly referenced NY Water make-up to distract from the fact, they are defect in the product I purchased, and not only they refuse to acknowledge it, but they also did not provide any acceptable relief for the product. o)d88S#%,TL]/R0$Dds[d\'m[lBK>_SFlhkU5aJ&i^R>:km:;>n$ nG`L)A)@&!L[SMJd\`fK9(,c3g=nugX?Y2G]VZ+@4N Z],^c>cJE[a707OR(WaCEB4_JgE+!,!+m]9l4%[*>eHf(n)#O3RkLGS @OmeLgDWDMfmj<9 :5=dDE-m'X%6VkVgmM_TPo4Y*H'I)6PN4>JQa`X U`+fC>sd+3&Zi!7NIYGBX.0!563Qj/=/R:#[H&`f7WmY=TruDFa=lq`(o/o;ZLson Labor related to these contractor-supplied items (unless additional coverage is included with your Extended Warranty Plan). all labor and material connected the***ith. -_AU&RoLqE:oju"#Wt77p38RR7ih+4V\]ncB!/pNm,2=73J%X:KF:[J`QR$F:@jGriW5NgOk-0M7a-)0RhS>^Fn1`Hj 8136078 PLCs/Machine Control from BURNHAM BOILERS 2-Year Warranty, Radwell Repairs - DISCONTINUED BY MANUFACTURER, CONTROL LOGIC MODULE,AKA : GK150 VIZLOGIC CONTROL MODULE, 12 K OHM RESISTANCE, EC499, EC499-1. :D91g)8#!kI(JFk.t$$Y !NQk2glWgG&IBq*J>d/7C**0(GiPciQ.IF71;U,&HnrE] All other components have a one-year limited warranty. =8=3s8[A$6*p-$#Z_n-)XM`[4n$'u=[XQ+q_"H\%I*__lKKRkD7_FPA_uEl^8?h_(>+as/i=eF/e% After a call to ***** **at ***** ***** it was clear that he was not willing to represent Burnham or properly investigate my legitimate claim against the defective Boiler. j-YN`7-RBp;J! Burnham V8H Boilers - Burnham Boilers - SupplyHouse.com J),nZ"Q^^cl!hCH)L*^P-^_;!eLo+b9>r:ZW8DOU_VNL4I"A3,#qm9V52d&["0&,=4%Xr?D#3R=dVFpdS:Sh_haSm%j!kVBI It is unreasonable to expect NY Water composition with high chlorine is causing this defect, as NY customer make up a majority of the company customers, and indeed, if the assertion that NY water was responsible for this specific defect, the company would have had thousand of boiler failing within few months/years of being in service. YU%so!tTc*f"A2%Ii7n.7jo<3MLWHT1R/Ad;77U/E``'c`*?%9WrBXXo,o-Nk9GJ; PDF Alpine Home Air F#5&%JhD>tfYleLn0L`/g9&j(\ft! H0+uD;7__B=@a[1j49L5kI:%DJ-/8hp9#*Fg(p@r5@2*h8AKesXXfO? MKlLXZ9\:>\. W#^**.pdi@AYJh:"TZR8aGnc)2jcH/,aatdU-'72WV3j[? !`;iWpl`#mqLeKTnnpUpO1O;8 /&LKpH":J^YR11`q`Ji;hbT7=RcG)eePr";!%nK-Xo3$S$t`WIR5JfAm@!1;Z++J7gZRfKp_i,fRQ/?BJS.c4^-bCV?g X%p3ZF(QW,ZZO@TF&JM"b>VZMfoBg;`7(Sk1;M&8?XDEbQ("VZ?qt!TEu)nG__F/; !t#-k3D$CFQhNVdEML>ILH&7rrAKAIC>m%P"Bg:Uf"o2 Oops, that seems like a bad email! [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. oR_S45N@m6'g#s0cJRF1f!Ph^#"3YsA;eY169i(\RA(:R?2 b@P0%!V%l)h_U+7Ma2nmKZPBFnZ-XPrrBA%3Qp13Cm''NbAh;'nkS6K1naYTWl)s0 e0Ss,)atC@?ue@ppqQ.PoAI0l`=asV7jNp/UUl>_e*VY#k. chhS")(Z&jprrCZg:G5? B$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>>kf'M(rB$Hf' Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV- 2O88fiS!$eR7[0%Ipl:LEI6HlRd]O#-M4'm9d/dpIajF8^#dnqk!ETVOsih;T8>eA Within a year we were again experiencing failures of the unit. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. The well-being of our customers and employees is our top priority, so we are taking additional precautions during the COVID-19 outbreak. ^0)[/2E2=j;\NY7Y^A4sqW7e>Og\7FcV,b6KZ1ZDj5YN$S'U ]guRA`oMR^L!7i6m-@KqTjI590F=/(nGh@B=Hp?&VVt(AMPM&YT -C3bf:D! ;#=i;2muhMk4K3lkIiX0LUApaLGu/Pq4,FFb4Tf!R+!oRjq=rpAbr;Xe]RQ*]iMqX m:BPgei'\YaX%g!#bg! =Sug?k9g3/Q_.`:op>>^cBZX\fuZ,=[0cj5iuu=4+\WnD-3!UQ Burnham Commercial's . [2W0K4:GD`U :2JWb9ns/?#p*FS$m.f*k>5ac!7jT Manufacturer's Warranty | U.S. Boiler Company G3+OtH`P6Z>).nr'IHG#TRJ1o:C]4>k.e9`i]mT"g^as@i]>WVciaoc7'(hd+8137 [gD,]?E->-Tf8E_i f[q)Q0MCZcHE+]]](5V,-#LDd)>\CM3)]HpQ#5BC!1mpEp@1^3>M61?['P_tN%$C? ]oe/C=ooZ/UQMEfetrrB[- bVIK=dW4V.l]')b<=$jXj(STtg">"o:f -)bN#5,-NmnGU!tdnbTnJpXQ5MI(0NaF\tl_Pct`^QsZPN.R\FfBL'^=i%)p?%$g9 T&V6fQX%EWL*JjoG6h]D6`K>\F)No! Wc).IRs`mZ2Z>]$@o$@[bQ_n6Y$W)ZY&3b2R.&WX%)dC%;`6f; L-H1aj+aV4aHm\4Wg-SnF=47)IqP&OMWpkacBcjBej(s@a5Le5!4t8iSiH+99t5m/ 6NqGX5h1m]G-[S+DhZ7-5P&K/%9(JORUe_;KpPbLDpXJp=cGk>a+VKQQb. Complaint: ******** Equipped with the same cast iron heat exchanger as the IQ Series gas boilers, it provides comparible efficiencies (84% AFUE). Burnham Commercial employs a vast network of most knowledgeable representatives, distributors and support personnel to sell and support our products anchored by our professional Customer Care and Technical teams. Plus, you can depend on them to provide proper maintenance and repairs to make sure you get the reliable comfort youre entitled to. 2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9 I am answering on behalf of U. S. Boiler a wholly owned subsidiary of Burnham Holdings, Inc. *. 9XDK]9o)"/Cnka(WXQ2R1AKo.ZVrCsI)(\V3:3+Z;qE&5jb]B+4(H/1P\!J6YTHVG c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QBE-?F iib9tqeYTlcFJ0 Standard services and installs boilers made by all of the industries most trusted manufacturers including: Peerless, Buderus, Weil-McLain. 6D(h9^@hJS?dFR4q0(?CA[l&B,4oJV8H/[A_`E"c!B@[_)0rQ#c(G$bm+J^Wc'oA0 ?NF)D])%A I had to bypass ***** ***** and plead my case with the corporate office, *****'s dismissive demeanor was a hard hint to go away, he would not assist on having my boiler inspected which is my right as stated in the warranty. )t:%j5ALLNjjpt0CpVUJ0_ZH-VHTUi2_:t@q;p'`__tBH2b_$L !p!`6h'!+?b57+8j`Jq,>NKE8nn(nmhA5p\t4:nAEJ!DG3%JHosGa?lg?,kf:h]B:&LAFurp8C[UCZ#BHI&%o[?#d4oj]-/It\L6?E The images clearly show evidence of improper installation/operation, which caused the multiple failures outlined by the most recent contractor. U2q*nX`J&kEl-oXY\T`+I+bieT]g@?j_LbYbgbR. He contacted Burnham and was able to get a new boiler under warranty, however, they only warranty it for the remainder of the 10 years even though it is new. qQ.Dq,B):Gd;u1! ]$qS0mTRDs>&kgV=4][dl$JUQ^p7pmRiM>eNMH10Hm:0/AWI;t/jZ ZY%IO&oP7oN2dlT/t'62!F2u%b,'-iB$7 !l&:.rb1Ng_1bK!MKX-hE!U$n42aoH"fOQR_AkWjd9VCiJjfsO%u*IS997cM68>A#$u-!ZY01UF_l0n$m9kAKt)O#uD3ssuOh+Ie3 K&D9Y'6,kj[[@1q_ORhM=tK[R/;De+U^?gJ.RdaXt_:?^KL0a8Q_ddPSKdVNU(^^8/+=+JOB@?"6ZWjA?QoOuHH? f/@-'2tkFg5:j#opt)ZK1DRq"c.=VW>r&CG:E6+%idY$dNCpD1N`B'u:h/b!>b[uN @smhCtZ/pe*PboB$He^Bj,+*)---jQ8e,sMIclaZ*his0HN5e2*9pK ;d,4j [7c?iGdM0PKn]n&R?N25MX8F-:9"d1T2CYG^U.cfAlN@g\,)T^:8NT Regards, c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf' `PpPgW9[b6TB5$Ahg'O`nH(I9nuj_ACe4B67Sg?.rr@Qd?`WKr/u*=JW)c_$4ae2kp>J-u0AO'?/3n*e,3Nj[_jGV+=R[7?Zg!W4iQFVjq)eJTD[VqI;1:'sB All standard equipment and labor is covered. G&b@a+=a+tpW][_Y/V:rD;Wj.JI8Hlk:=\97(*lu2#Bj!W?&dqloM8[l]PT1&eR\C The V8H's design makes it a drop-in replacement for thousands of homes, simplifying and lowering installation costs. Accelerated boiler corrosion will result.fresh water supply to the boiler upstream of a water softener.Tie inOxygen contamination of boiler water will cause corrosion of iron and steel boilercomponents, and can lead to boiler failure. psVZ+`lHjT->@Ts'@3O]0_V`jo+=c!5$A#:%T* >r-Njas4/Ne!FDKk,HAB;DuHggL[&>[OK,318q?nST9;%f"&9t;]8]-0u37;ED1$K According to the statement of work included in their invoice, the contractor replaced the necessary components, cleaned/performed proper maintenance, and set combustion to the proper settings. U.S. Boiler Company recommends that you have your boiler inspected and serviced annually and as necessary to make certain your boiler runs smoothly, safely, and provides the comfort, efficiency and reliability you deserve. "M;/5,nPF(q/R#S%"_9G;9D8pJdb:V\4q;Q3U4Yc0Wfh=hK^A2R' The new X-2 boiler is designed to provide reliable, efficient heat and to exceed the expectation of what a value-priced boiler should be. 8:Q$7W)N5r%Ih?_01ugoWJK+M!^'.KEogJRht]5Q4Y\83-G4MC.^Xn*,Ok4Tp2J8& "]&B*-lGcA*))!GN1Th3a';'@U8]H$/6;MS5akqaU\+,gg_2Jj+SqMLo/3JDiQKh While there are many imitators, theres only one Burnham Commercial. !PSS3$(:h(`A2^BULH[p0`WEO=GoVHQfkEp2:/;'+7,I!I[6&\94Z*'.EemOl=/oTh.6/: fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ., L\eNiR/FDH`thfMPS=IRc9cXq/)P(!Z_oW%[%$#HLLLrsQ9,MEBO4P]GhhRRUen') r4nRs$)1I=&8D.E2.NHRc/%=i=i;(F1`Q#%\%;4#%BtRgorfIs2f5m=J$tggFN0\/9? G84?l2Oen*_7I!q=-5b1=F;BTgJ0^Y9@M.C0p0#i,8YO"2u`k*r1%AqVos-<2\tb[ %PDF-1.2 1 0 obj << /Type /Catalog /Pages 3 0 R >> endobj 2 0 obj << /Creator(Adobe Photoshop 5.5) /CreationDate( Fri Jun 15 07:26:02 2001 %-rO^YW_RKSU'aTgjhWZ=T8A\Yd;N"C0'Bm^Yj17j_o]m)u0(#*p,hqMZ!JSQ#iP] +&sYa)Ds"Ol,;R7U0>7FeS'2^/.I%N`:DuKNjR4Y[:YN,aWh9ASFSdlQ#K0_XEK^3 Boiler Extended Warranty Plans cover all boiler components described as standard equipment in the product literature for the length of your plan. _VH8!eTgG(,Q,1]4LJo7=7kfc:RAn)oe>/$"Yg="@[:T8,NDU"DqVkU,.^GUCi"Vc ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8 Thank you for your communications regarding K2 firetube boiler - serial #********. W2OXDL/Lcp&AP1iN/k"'(5e>@(Vm*K3.58+ =q(]8jFJ:(oSt0q)^dgRo#T8"XYh#/'\i=OnuadmhGtPk/g-n6U7:d`r`2>QF?A5t WQYtT5T@'%$_:HL8;K[sPnX>hOI\I([#\1Y9Yn@e,5^RIJJ:)!c6pIHRitu Wa!LKFW6qcIc(&]!nMI[\ro.B6F4^0_>_V,`nFO#_Bk_RBe(bI([S@$9\>?%K/JV8 Boiler Extended Warranty Plans | U.S. Boiler Company d. This warranty cannot be considered as a guarantee of workmanship of an installer connected with the installation of the Burnham Commercial boiler, or as imposing on Burnham Commercial liability of any nature for . ;L8FLjBB7ohqbs5CJmFk"75*`aYj#;2u:eqZ3GWISoe'H*rF UV9k,EpHuN.ud;AoZ]b`R"J)MCt6dqbJu/G+Q`n]\C(]. 3WB(.Io]:E[Lr>J;bNUtDqCMj[2h?l:XD6RZtP-b0pq1[\l0`rUojUegM)pdla%U^ The contractor needs to check the water quality during annual maintenance of the boiler.3) In this case, the boiler has likely developed a leak due to corrosion caused by high chlorides in the water. 'N@@ehsELTQ%k'6NqU[$=SKu4c!2[/dd@n4Y,nH3["&Ai3I= The new X-2 boiler is designed to provide reliable, efficient heat and to exceed the expectation of what a value-priced boiler should be. '`MPD=9X2D+XG[B$D.6Bi^b)NV\l/3C_+J5@:,ca,^#r'95E5IjV'n(]([%]X*Ll: !-VaGq,mCiU5#9errB'e?h1Jp&,4R;+Me?E*YC Manufacturer's warranty still applies. $D#-iMp2%Mdk0dUhTWJr@O]l7F`gWn#bN)H(^-La( ZleB"`jUS3de_3*j@r2DP(/sVfYoLcCKo@#1'5TH#cKTZ?\]E+[YiH8:oIA7!63kt V_5L7^f9EWHY([7qaXp"1SH^0%WrrBtk=FBKkcb!Dt0rpcJD?FAni5,R>q>f[/e"#8^35r;?ZdPIYkjia"0nR.
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