Tailor your athenahealth experience to your organizations specific needs with industry-leading solutions. We will not retaliate against you for filing a complaint. We grant to you a non-assignable, non-sublicensable, terminable, limited license to make personal use of our website, Patient Portal, and the associated services in accordance with these terms and conditions. Patient Portal is a communication service offered as a convenience to our patients. Were improving healthcare for physicians and patients alike. . We grant to you a non-assignable, non-sublicensable, terminable, limited license to make personal use of our website, Patient Portal, and the associated services in accordance with these terms and conditions. We will say "yes" to all reasonable requests. Indicate your contact preferences for different types of notifications. If such messages are made part of your permanent medical record, they will be accessible to our current and future staff members who are involved with your care. We reserve the right in the future to charge a fee for the use of Patient Portal. | athenahealth We reserve the right in the future to charge a fee for the use of Patient Portal. Because of this, your use of our Portal is also subject to your healthcare provider's, our Client's, privacy policy. How do I turn biometric authentication on/off? You may exercise that option by checking the appropriate checkbox located at the bottom of the Billing Tab in Patient Portal under "Patient Preferences.". or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider. When you register for the Portal, we may ask you to provide demographic information including, but not limited to, the following: First name, Last name, date of birth, gender, email address, and phone number(s). What do I need to access the Patient Portal? We will not use or share your information other than as described here unless you tell us we can in writing. Your provider must authorize the release of your test results in order for them to post to your Patient Portal account. By using Patient Portal, you understand that not all of your medical record with us will be accessible through your Patient Portal account. Ask us how to do this. | athenahealth To respond to your inquiries and fulfill your requests; To inform you about relevant and important information about the Portal, provide to you communications from your provider(s)/our Clients, updates to terms & conditions, and policies, and other relevant administrative changes and information relating to the Portal; To pull requisite data to adhere to government incentive programs, including but not limited to, your health care provider's achievement of government quality programs through their engagement with the Portal; To improve the Portal offering to our Clients. trouble logging in, password assistance, access to family members information etc.) If you have any basis for recovering damages from the Practice Entities or its affiliates or vendors, you can only recover direct damages up to $10. Urgent matters should not be dealt with via the Patient Portal. You can find the feedback form under the Profile screen. All communications between you and your provider's office are carried over a secure, encrypted connection. Ive logged into athenaPatient, but it says my provider isnt supported yet. Once you have activated your Patient Portal account, the Patient Portal Inbox will become the primary vehicle to receive important messages from your participating provider(s) and other personal medical information. This feedback form is a one-way communication system. To register for the Patient Portal, click the, To sign in to the Patient Portal, click on the, We have made our sign-in process easier. While you may receive email messages notifying you of new messages in your Patient Portal Inbox, these emails will not contain any personal health information. We will provide additional information on when the athenaPatient app will be available to more athenahealth customers and their patients soon. Please try again in a few moments. Surpass your goals with the support of our expertise, technology, and data-driven insights. Below you will find answers to commonly asked questions concerning the website. Reduce cost and time to collect with RCM services for large, complex healthcare organizations. We can share health information with a coroner, medical examiner, or funeral director when an individual dies. After confirming this, try again after waiting for a few minutes. For questions on those practices, please consult your healthcare provider/institution. What are the minimum requirements for my mobile devices Operating System to be able to support the athenaPatient app? What if I'm unable to access the Patient Portal? By using our website (including, but not limited to, Patient Portal), you agree that the laws of the Commonwealth of Massachusetts, without regard to principles of conflict of laws, will govern these terms and conditions and any dispute that might arise between you and any of the Practice Entities. We can use your health information and share it with other professionals who are treating you. Reproduction of any Content, in whole or in part, by any means, is prohibited without our express written consent. If you are authorized, a family access account can be created that will allow you to access selected family members' health information. This can occur when the data systems are undergoing maintenance. If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information. Why doesn't anything happen when I click on a medical form? You may discontinue your use of Patient Portal at any time by sending a secure message to your primary care provider's office requesting this change. By accessing or using the Patient Portal, you confirm that you agree to these terms and conditions. Explore apps and services that integrate with our solutions to optimize workflows and practice experience. You may request a Patient Portal account for yourself. You understand that while connected or attempting to connect to a healthcare institution's system, the healthcare institution may collect, store, process, maintain, upload, sync, transmit, share, disclose, and use certain data and related information, including information or data regarding the characteristics or usage of your device, system and application software, and peripherals as well as your personal information, location data, and other content. When an appointment is available for check in, you will see a button next to it labeled. You can send a message to your provider(s) in a couple of ways: Navigate to the Test Results screen by clicking Results in the bottom navigation bar. If you have been signing in with a PIN, date of birth, and phone number, you will now be able to sign in with just an email address and password. Currently (as of November 2022), the athenaPatient app is only available for patients of specific athenahealth customers. The Patient Portal is provided on behalf us and our physicians, employees, managers, officers, directors, agents, and representatives and powered by athenahealth, Inc. (all of the foregoing, collectively, the "Practice Entities"). None of the Practice Entities or any of their contractors or subcontractors shall be liable for any loss, injury, illness, damages, or claims of any kind resulting from your failure to timely read messages you may receive through Patient Portal. Example: We use health information about you to manage your treatment and services. Please try again later. To the extent required by applicable law, we will also attempt to notify you by email or other method when we make material changes to this Policy. The athenaPatient app currently includes some of these capabilities, with more to be added as we continue to develop the app. Build best-in-class integrations using our robust library of APIs, and market them to the nations largest connected healthcare ecosystem. Only test results which are considered appropriate for release will be accessible through the Patient Portal. Example: A doctor treating you for an injury asks another doctor about your overall health condition. You have the option at any time to revert back to receiving your patient balance statements as paper statements sent to you via U.S. Mail. The Patient Portal does not support your current browser and will prevent you from using the full site. I'm . Cookies are used for system performance functionality. Some of the material on our website and in Patient Portal is provided by third parties, and the Practice Entities shall not be held responsible for any such third-party material. We consider the privacy of your health information to be one of the most important elements in our relationship with you and one we take very seriously. The Portal is not intended for use by anyone outside of the United States. All of our electronic medical records are subject to state and federal regulations governing the security and confidentiality of medical records. The Patient Portal is provided on behalf us and our physicians, employees, managers, officers, directors, agents, and representatives and powered by athenahealth, Inc. (all of the foregoing, collectively, the "Practice Entities"). We can use or share health information about you: We can share health information about you in response to a court or administrative order, or in response to a subpoena. Below you will find answers to commonly asked questions concerning the website. Contact your provider's office and request a password reset email. athenahealth is unable to respond to general support inquiries sent to this email address. Please try again. We have implemented technical, administrative, and physical safeguards, which are designed to protect your information from unauthorized use and access. We will say "yes" unless a law requires us to share that information. through the athenaPatient app? Navigate to the Account screen by clicking Account in the bottom navigation bar. How do I view messages and/or responses from my provider? Any other information you provide to us while you use the Portal or communicate with us in connection with your use of the Portal. Reporting adverse reactions to medications, Reporting suspected abuse, neglect, or domestic violence, Preventing or reducing a serious threat to anyone's health or safety, For law enforcement purposes or with a law enforcement official, With health oversight agencies for activities authorized by law, For special government functions such as military, national security, and presidential protective services. It is your responsibility to login to your Patient Portal account and read the messages promptly. This error occurs when there was an issue during the login process. We may contact you for fundraising efforts, but you can tell us not to contact you again. The Practice Entities do not sponsor, operate, control, or endorse any of these sites, nor the information, products, or services provided by third parties through the Internet, nor do the Practice Entities make any guarantee, warranty, or representation regarding the accuracy of the information contained on the websites. or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider. Reduce the amount of time and effort required to manage your patient population with our robust patient engagement product. For example, we may use the data collected through your use of the Portal so that athenahealth can: enhance the functionality of the Portal, perform data analysis, conduct and respond to audits, and comply with all laws, regulations, and law enforcement requirements; To inform you of the opportunity to participate in surveys or provide feedback related to your use of the Portal; To plan and execute security and risk control measures, like fraud and abuse detection and prevention for athenahealth or our Clients; We may de-identify and aggregate your data, for business purposes in accordance with our agreements with our Clients (healthcare providers) and applicable law; We may also use the data collected through your use of the Portal for our own proper management and administration. You may discontinue your use of Patient Portal at any time by sending a secure message to your primary care provider's office requesting this change. The Practice Entities do not sponsor, operate, control, or endorse any of these sites, nor the information, products, or services provided by third parties through the Internet, nor do the Practice Entities make any guarantee, warranty, or representation regarding the accuracy of the information contained on the websites. The Practice Entities have no control over the security or privacy practices of these external websites. Forms with a computer icon can be completed and submitted online, while forms with a printer icon can be printed out, completed, and brought with you to your appointment. This website and Patient Portal contain links to websites operated by other parties. You will also see a list of other individuals connected to your account with health records at the listed provider groups. In order to use the Portal, you must have an account with a healthcare provider who uses athenahealth's software (Services). Any unauthorized registration for, access or use of the Portal, our Services, client accounts or Third Party Platforms is strictly prohibited. Some or all of these limitations or exclusions may not apply to you if your state, province, or country does not allow the exclusion or limitation of incidental, consequential, or other damages. The patient portal now exists in Spanish. Ask us how to do this. You agree not to use Patient Portal to post or send or post any illicit or offensive material. Your data should be available again once the systems are updated. A link to reset your Patient Portal password has been sent to. If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information. In order to use the Portal, you must have an account with a healthcare provider who uses athenahealth's software (Services). TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, THE PRACTICE ENTITIES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND INFRINGEMENT. Why doesn't anything happen when I click "View Detail" or "View Receipt?". Click the desired form. Those Clients include medical groups, practices, hospitals, health systems, and physicians, specialists and staff; We may share your information with third parties that you consent to or direct us to send/receive information to/from; We may share your information with our third party vendors, consultants, agents, and other service providers with whom we contract as a Business Associates under HIPAA to help us provide or improve the Portal. By accessing or using the Patient Portal, you confirm that you agree to these terms and conditions. You acknowledge that by entering your home and/or mobile telephone number into Patient Portal you are providing written consent for the Practice Entities to send automated, prerecorded, or artificial voice telephone calls to all provided numbers. Your provider must authorize the release of your test results in order for them to post to your Patient Portal account. athenahealth reserves the right to make periodic updates and revisions to this Policy. The Patient Portal (the Portal) is an Internet service, powered by athenahealth, Inc. (athenahealth, our,us, or we), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. You are using an outdated browser that is not supported on the Patient Portal. The Content includes both Content owned or controlled by one or more of the Practice Entities, as well as Content owned or controlled by third parties and licensed to one or more of the Practice Entities, and no right, title, or interest is granted to you in or to any Content other than the right to use such content in connection with your use of Patient Portal. You understand that Patient Portal provides you with online access to some clinical information about you. trouble logging in, password assistance, access to family members information etc.) Therefore, our practices with respect to the Portal are exempt from the California Consumer Privacy Act (the CCPA). Your use of Login with athenahealth is governed by the LOGIN WITH ATHENAHEALTH ACCOUNT TERMS OF USE AND PRIVACY POLICY for LOGIN WITH ATHENAHEALTH user accounts available here:https://myidentity.platform.athenahealth.com/static/help/terms.html and https://myidentity.platform.athenahealth.com/static/help/privacy.html. Example: We give information about you to your health insurance plan so it will pay for your services. We offer the Portal on behalf of our Covered Entity clients (Clients), as a Business Associate under the Health Insurance Portability and Accountability Act (HIPAA). Your use of the Portal after we make changes is deemed to be acceptance of those changes. We may share your information with our HIPAA Covered Entity Clients,your healthcare providers. Navigate to the Visits screen by clicking the lower-left navigation button labeled, From here, if you have no upcoming appointments in the next few days, you can click the. Select the patient statement you would like to view. For the best experience when using our site, please update to the latest version. We reserve the right to change the terms, conditions, and notices under which Patient Portal is offered. Improve your quality program performance with expert, end-to-end support. After you verify your identity, the Patient Portal home will open. You understand that your health care team may send you messages, test results, and other communications via Patient Portal as authorized in the sole discretion of your physician. What do I do? If you do not have a Patient Portal account set up, or are unsure, contact your providers office and they can help you get access. If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. This Patient Portal and all other sites hosted by any of the Practice Entities and the content contained herein and therein are provided by the Practice Entities on an "As Is" basis. For technical issues with this website during normal business hours, please contact our office. Please notify us immediately if you believe the security of your Portal account may have been compromised. Please. By using Patient Portal, you acknowledge and agree that this messaging service is intended to facilitate dialogue regarding personal health matters. This is because all messages that you send and receive in the Patient Portal are part of your medical record. PLEASE NOTE: The terms set forth below apply to your use the Patient Portal (Portal) identified in this Privacy Policy. For your safety and security, your session is about to be logged off due to inactivity. If you are currently taking Valsartan, a blood pressure medication, please clickherefor more information about an FDA recall. Here you will see an option under Our Resources titled Feedback. Posting of information to your Patient Portal account is at the sole discretion of your individual physician(s). Statement Code is incorrect. You can ask for a list (accounting) of the times we've shared your health information for six years prior to the date you ask, who we shared it with, and why. How do we typically use or share your health information? For example, we may use the data collected through your use of the Portal so that athenahealth can: enhance the functionality of the Portal, perform data analysis, conduct and respond to audits, and comply with all laws, regulations, and law enforcement requirements; To inform you of the opportunity to participate in surveys or provide feedback related to your use of the Portal; To plan and execute security and risk control measures, like fraud and abuse detection and prevention for athenahealth or our Clients; We may de-identify and aggregate your data, for business purposes in accordance with our agreements with our Clients (healthcare providers) and applicable law; We may also use the data collected through your use of the Portal for our own proper management and administration. Initially, athenaPatient will offer a convenient mobile solution for staying engaged with your care team(s) and managing your health. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. Use of other sites is strictly at your own risk including, but not limited to, any risks associated with destructive viruses. Get answers to patient FAQs and access tools that can help you on your journey. Ask us how to do this. By accessing or using Patient Portal, you acknowledge that you have received and read a copy of our Notice of Privacy Practices, which can be found in paper copy at our office locations or through your Patient Portal account under the "Forms" link. Clicking Feedback will bring you to a survey form where you can leave feedback. Any active patient over the age of 13 is eligible to register for and use the Patient Portal. If you are authorized, a family access account can be created that will allow you to access selected family members' health information. You acknowledge that by entering your home and/or mobile telephone number into Patient Portal you are providing written consent for the Practice Entities to send automated, prerecorded, or artificial voice telephone calls to all provided numbers. Once there, you will see an option labeled Linked Portal Accounts. Select the payment you would like to view. Get the visibility and support you need to grow. We may also share your information when needed to lessen a serious and imminent threat to health or safety. To use Self Check-In through athenaPatient, your provider must have this feature enabled at their practice. We can share health information about you with organ procurement organizations. For your safety and security, your session is about to be logged off due to inactivity. Failure to comply with any of the terms and conditions contained herein may result in revocation of your license and cancellation of your Patient Portal account, including the right to access information through Patient Portal. Navigate to the Account screen by clicking Account in the bottom navigation bar. You will need to wait until it is closer to the time of your appointment to check in. athenahealth is your provider's trusted billing partner for secure online payment. Why can't I delete my sent and archived messages? Patient Portal | athenahealth Login & Sign Up | CHAS Health . Ask us how to do this. All content included in Patient Portal and on all of our, including, but not limited to, text, photographs, graphics, button icons, images, artwork, names, logos, trademarks, service marks, and data ("Content"), in any form, are protected by U.S. and international copyright and trademark law and conventions. It is your responsibility to login to your Patient Portal account and read the messages promptly. Get support that reworks claim denials and recovers payments for you. See how our technology delivers clean orders, identifies potential physician partners, and tracks your organizations performance. This is to ensure that its providing the best quality experience possible before distributing it more widely. Build stronger patient relationships while improving the experience for everyone with self-management tools, improved patient communication, and reduced administrative work. Posting of information to your Patient Portal account is at the sole discretion of your individual physician(s). How does the athenaPatient app relate to the Patient Portal? Athenahealth - Patient Portal When you register for the Portal, we may ask you to provide demographic information including, but not limited to, the following: First name, Last name, date of birth, gender, email address, and phone number(s). trouble logging in, password assistance, access to family members information etc.) We will not retaliate against you for filing a complaint. Information we automatically collect from your use of the Portal: When you communicate with us or access the Portal and servers through a browser, application, or other client, our servers automatically collect and record information. What should I do when I get the following error, We encountered a problem loading your data. It is not intended to provide medical advice. You expressly agree that exclusive jurisdiction for any dispute with any of the Practice Entities resides in the courts of Middlesex County, Massachusetts, and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of Middlesex County, Massachusetts, in connection with any claim involving any of the Practice Entities. Click the Visit Web Portal button and an external browser window will open with you logged into your Patient Portal. We will provide a copy or a summary of your health information, usually within 30 days of your request. powered by. Patient Portal When you click the. To schedule an appointment using athenaPatient, your provider must have the self-scheduling feature enabled at their practice. Tools and resources that support building apps and the interfaces to support them. We are not required to agree to your request, and we may say "no" if it would affect your care. This website and Patient Portal contain links to websites operated by other parties. When you use the Patient Portal, we collect personally identifiable information, such as your email address, name, home address, telephone number, ZIP code, age, gender, contact preferences, access times, and account activity. For technical issues with this website during normal business hours, please contact our office. What do I need to access the Patient Portal? We're using athenahealth to help you access your health information for different doctors' offices with just one email and password. Select the payment you would like to view. You will be notified if your Patient Portal service is discontinued. From here, you can set up access via preferences for those you are a guardian or caregiver. When you use the Patient Portal, we collect personally identifiable information, such as your email address, name, home address, telephone number, ZIP code, age, gender, contact preferences, access times, and account activity. Athenahealth - Patient Portal Click on the back arrow to return to the Patient Portal. For questions on those practices, please consult your healthcare provider/institution. The feedback form is an opportunity for you to share feedback on your experience with the athenaPatient app with our development team. THE PRACTICE ENTITIES MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF ITS SITES, OR THE CONTENT, PRODUCTS, OR SERVICES INCLUDED THEREIN. Why can't I delete my sent and archived messages? We are required by law to maintain the privacy and security of your protected health information.
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