Create the Cloudy Technical Team support process! You should be prepared for a heavily scenario . Theres the possibility of sorting by one column then the next get to know the, The report has to be a summary report. I did add the things mentioned automated action in macro.
Hi there,I am struglling with sataus update within a macro. Back to the superbadge. Your help is needed! Its awesome once its all working. Hello. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. I really learned a lot here. Theyre such a useful way to remember what needs to be done before you start. Challenge 5 error : We can't find a field called 'Question Long Text Area'. Book Now. How frustrating! I am not sure whether its correct or not. Review the steps to ensure you create the Case Page Layout for the Cloud Technical Team.Is it how I named it? Cloudy Technical Team is correct name wise for both the record type and the process. Start in setup. I was convinced I was missing something and racked my brains over it.
Service Cloud Consultant Certification Guide & Tips Also, I've included Entitlements in the console. Think of this like a Sales Process. where you have opportunity stages associated with the process. Unfortunately, the more I mess with it - it feels like I'm hosing my trailhead org. (jealous? I have named it "Cloud Technical Team" and I have named it "Cloud Technical Team Support Process." By creating separate question and Answer fields in Knowledge,I was able to complete the challenge. How can you update it as status field is inactive dring recording procedre? Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Not sure what needs to be done, any help..? I'll take a look as soon as Trailhead is back up! The first think I would try is to create a case with an email address that is yours then run the macro to make sure that you get the email. Originally I didn't have that checkbox checked on Email-to-Case but I have since corrected it and deleted and recreated my Routing name "Cloudy Email Routing". The error message is so cryptic that it's hard to troubleshoot the issue. Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution!
Expert Tips on Getting Your Billing Superbadge - ITequality Ensure Agents have access to Knowledge when viewing a Case". here is the complete guide for designers that will increase your knowledge. Use another way to specify capacity for the routing configurations. I think it must have taken some time to register that I updated the values or something?!?!? Still not sure what Im talking about? This is a fun challenge - if you are, like me, a total Service Cloud novice. "Wrong Queue" is not a queue. Ensure the Entitlement Field is visible to the System Administrator ProfileI've checked the console app, even gone through the SA profile, but i don't seem to understand what needs to be done. "I named the process :"Cloud Technical Team" !Not sure what is going on .. Ensure a High Priority Task is created for the case owner to contact the customer.Please do the needful. A few things to check:1) On the custom app - Object added?2) Case page layout (don't forget that you've created a custom one) - What fields have you added?3) On the record page - added the component to "count down" until the next item due? Thanks, Michal. Or "on demand email to case". hmmm You do not want to enable all of the checkboxes. Hi!Here's the error I'm getting:We couldn't find the Advanced Cases configuration. Hello,I'm also stuck in challenge 5 with the message "We can't find that Case Agents have access to Knowledge. Even though I renamed it back to what I had before, my error message has stepped back a level to read "We can't find the 'Cloud Technical Team Support Process'. Use Lightning Knowledge to create a knowledge base for better customer service. Remember you can only have one assignment rule per object and the instructions specify two routes. I originally created the Cloud Team Billing Support profile first, then cloned it (using the clone button on the Billing profile page) to create the Cloud Team Technical Support profile. Someone was telling me that the visualforce template has the {!recipient.name} field but that template wasn't available for the action.
Selling with Sales Cloud Specialist Superbadge - YouTube privacy statement. Hi Trailhead Baby,Having problem with Challenge 4 with an error message:Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. This is where you start building out the ability to manage support levels. I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. Would you like to share some details of your current configuration? Hi im running into an error on Step 4 "Challenge Not yet complete here's what's wrong: We can't find the 'Basic Cases' configuration. Good! If you're using a new DE and seeing this error, please post to the developer forums and reference error id: BSAIHRHU. Are you sure it is about that? this blog is beneficial and great information to share with us. Wait 24 hours then re-create the process. I'd bet that the solution is to "clone" not rename. Have you set up the routing address? Ensure the Macro uses the Cloudy Weather reusable email for the subject and body." As with any Superbadge on Trailhead, you'll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. I have logged in as Ada can see everything selecting an article with question and answer field but keeps providing me the error "We can't find that Case Agents have access to Knowledge. Module. If the instructions leave you scratching your head - tackle this quick project prior to starting challenge 2. Making dinner for Mom! Trailhead Baby any idea? I have both Email to Case and On Demand Service enabled on the Email to Case page. The key word is "rename." If you did them recently, try not to leave it too long to attempt this superbadge. When you start a create a new report, simply click to start with a clean screen. Thanks so much for responding. When you start a create a new report, simply click to start with a clean screen. A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. Hotel in Taipei | Hyatt Place New Taipei City Xinzhuang. I am also having exactly same issue, I logged in as Ada and can see knowledge article, but while checking the challenge it keep sayingWe can't find that Case Agents have access to Knowledge. Excellent article and with lots of information. There are a few steps to this oneso if you've done all of these things and are still having trouble, I'm happy to take a look at screenshots. I'm wondering if that has anything to do with it?Any direction pointing is greatly appreciated! for Challenge 7. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. "I have created the Entitlement Process named "Cirrus Support Process" twice now. Ensure the Case Reason and Type Analysis report format is SUMMARY. This is my current version name. advanced apex specialist superbadge solution. Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. To resolve this issue, I had to insert 'Wrong Queue' also at presence decline reasons. Hey I'm getting this errorChallenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. I'd try again since Trailhead had issues yesterday. And what was your response to this issue, i'm in the same trouble Joy, would you mind sharing? It is now working. Note the filter. Please help. Ensure you group report results correctly. If you want to check the support process' api name, you can extract via data loader. You can contact IBM Computer support helpline number to get fixed the driver installation, driver setup support by calling IBM Service Number. I keep getting this message on step 3:Challenge Not yet complete here's what's wrong:We can't find the Entitlements Tab on the Console. Skip Main Navigation. *must be completed in lightning experience*1. Ensure you set up the routing for Advanced Cases properly. Rated Accounts by State The record count for state and account rating are automatically added. I've had it take up to 24 hours :(. It has to be so simple. I'm on Challenge 3 and I keep getting this error:Challenge Not yet complete here's what's wrong:We can't find the correct fields for the Page Layout. Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. Copyright 2000-2022 Salesforce, Inc. All rights reserved. Also, to be honest, I dont think I am understanding the relationship between the 'Service Channel' and well anything else. Any clues as to what I might be missing? You write beautiful things. Ensure Entitlements are visible on Cases in Lightning. Ensure you add a way for agents to customize who is assigned to each role for each case.I have already added the roles Edit | Replace Customer Contact Read OnlyEdit | Replace Support Lead Read/WriteAppreciate your help. These are instructions on the types of rules you need to make.
I put both the Security and Service Cloud specialist badges here as they don't particularly belong to another category. Have a question about this project? New Profile button, instead of hitting the Clone button on the Technical profile page. Intermediate case users can access both lists of cases. I get the following error "Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall." "I've read through the other comments with folks in the same boat and have tried to check all of those things first. This thing is just hosed and I'm only on #2. I ran into the same issue. Modified 2 years, 1 month ago. @Michal- I did all the steps properly, created assignement rules, Created team roles also , Created support process also but still getting the same error. Processes. This is my journey- a normal kid by day- a Trailhead explorer by night. Is there an "email template" in the "email template" object? I hope to inspire all of the worlds trailblazers to learn, grow, and experience! Hi, I am constantly getting "We can't find the Cloudy Weather reusable email. I have added the macro in a new folder & given 'manage' access to the public groups created for this badge as well. stuck on challenge 7 my error is below Challenge Not yet complete here's what's wrong:We can't find the correct report format. Ensure you group report results correctly. " Ensure you have created the Support: Cloudy New Email from the Case email template., i tried everything but not able to fix this error, Good content. Take a break, grab a snack, and watch this video. Hi I am at challenge 1. and I get the below errorChallenge Not yet complete here's what's wrong: We can't find the 'Cloud Team Billing Support' profile. !Challenge Not yet complete here's what's wrong:We can't find that Low Priority Cases have been assigned to the 'Basic Case Organizer' queue. I'm at a loss as to what I could be missing. Could you suggest how to troubleshoot it ? Or rename a standard one? The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. After changing the name of the inactive user it worked for me. I recommend that when youve finished this superbadge, TURN THIS OFF unless you want to be inundated with auto-response emails! Grab a pen and paper. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. Service Cloud Specialist Superbadge Challenge 2 Question. Ensure you create the Cloudy Weather Resolution automated action. Getting the error messageChallenge Not yet complete here's what's wrong: We can't find the status 'Wrong Queue'. HiiI face some problem while trying to finish this challenge:Set report, dashboard, and public list view security settingsChallenge Not yet complete here's what's wrong:There was an unexpected error while verifying this challenge. What should I do? Luckily, the macros module was very fresh in my mind. I have the Milestones field in the page layout too. Service Cloud Specialist Superbadge Challenge 2 Question, i finally found the answer in module 'Service Cloud for Salesforce Classic'. Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. I've attempted to use the change case status (quick action) and the status update (mobile & lightning action). Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support Lead Help with Superbadge Service Cloud Specialist step 4 5- Ensuring the project runs smoothly by providing round the clock services As Salesforce continues to double down on the. Sign in
Service Cloud Specialist | Salesforce Trailhead I even tried to create a new playground and start over (that only made things wose). Any help! but i don't know what is next step? If you are familiar with report and dashboards, this challenge should only take 30 or so minutes to complete. 3. What can I attach to help diagnose what I am still missing? Sounds like you need, The instructions mention that agents should be able to decline requests. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle." I have to double check the directions, but I believe that you just have to add a few values. ), I renamed my support process from "Cloud Technical Team" to "Cloudy Technical Team". The challenge says "add the option for agents to compose emails within the console while looking at a case". #servicecloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https://www.ins. I dont see any check box under layout properties of Knowledge.
Ive always thought this was pretty cool. @Trailhead baby I am having same error message. Hi Trailhead baby master =)I'm stuck for couple of hours with this step 2 error:"Challenge Not yet complete here's what's wrong: We can't find the 'Cloud Technical Team Support Process'. ), Workday Online Integration Course Hyderabad, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. Change the labels for Standard Objects and Fields in Salesforce Go to Setup -> Customize -> Tab Names and Labels -> Rename Tabs and Labels. I am not sure what I'm doing wrong? Complete these modules to unlock and complete the Service Cloud Specialist Superbadge. Glad you solved the problem! We can't find the 'Customer Case Team' role. Hello Trailhead Baby, thank you for all your replies.I am interested in what profile you cloned for this one. This is my journey- a normal kid by day- a Trailhead explorer by night. When I made mistakes, I simply reverted to the last saved version. If i change it to Basic cases having priority 1, then the challenge cant find advanced cases. I have literally tried everything mentioned in this tread I am six hours in and cannot clear this error"We can't find the Case Stages for the Cloud Technical Team Lifecycle. Hi,Oh I got it! @Joy.. Can you please share the solution ?r. My problem was that I had 2 users with the same name: Ada Balewa. Dont forget to add the decline reason to the configuration, Adding statuses to Profiles is key for ensuring this all works and can be tested, Your queues need to be linked to your routing configurations respectively. I have created data categories and Subcategories and have activated.But have issue with the above error. Make sure that the correct date range is selected. )- Page name is "Cloud Technical Team Page"- I added the field on page layout as well as the two additional fields it is asking for.- I removed the 4 fields on page layout - Was I supposed to create a new section and name it "Support Life cycle" or something?- Does this have to do with the user set up? I resolved the issue, by deleting the Billing profile and recreating it using. Not sure what I'm missing here, Help is much appreciated, My error message: We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. You also increase the likelihood of achieving First Ascent - meaning you got every step right the first time! If you're using a new DE and seeing this error, please post to the developer forums and reference error id: MQUSLKFA.Tried in doing different org too. Hi I am getting the below error. My error message is "Challenge Not yet complete here's what's wrong: We can't find the Cirrus Support Process. Was this badge FUN or what?! I have enabled the knowledge user check box in the user profile. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. Service Cloud Specialist Superbadge. The solution? Tnx, hmmmm What you have sounds correct. Any ideas that can help me? Use the search o. Hello! I ran into same issue and I was able to resolve this issue by switching the trailhead playgrounds back and forth. Any advice?Thanks in advance! You also get personal insight into the life of a Trailhead Baby! I am getting this below error. Usually this is due to some pre-existing configuration or code in the challenge Org. This error keeps coming upWe can't find the Entitlement Name in the System Administrator Profile. Any hlp? Ensure you set up the routing for Advanced Cases properly.I have 2 routing configurations: advanced (least active/units of capacity:2.00/priority:1)and basic (most avaliable/capacity:1.00/priority:2)I have 3 presence configurations: advanced case organizer(capacity:20), basic case organizer (capacity:20) and overflow(capacity:100) and all of them are avaliableI have been re-reading the pre-requistes but I'm stuck big time. I had to do a quick refreher on this topic mid-superbadge. Can any one help - Challenge 2 - Challenge Not yet complete here's what's wrong:We can't find macros in the Utility Bar. This is really a tricky one. 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I found it necessary to click "edit" then "save" the profile, even if nothing had been changed within the profile itself before the challenge checker passed.
Service Cloud Specialist Superbadge Trailmix | Salesforce Trailhead At last count, there are 81 Salesforce Trailhead projects for developers. Search for an answer or ask a question of the zone or Customer Support. Please add the Email quick action in the page layout for lightning experience in case you dont find it on the feed and let us know if you are still seeing this issue.Thanks,Praveen, The response from Salesforce support was good. I have given Read Access on Knowledge to Cloud Team Technical Support Profile2. I also ran into this after copy pasting the API Name out of the error message. Found my mistake (apart from taking it too literally). I didn't change anything and retried the "Check Challenge" just now and it worked. :) I'd reconsider that time trigger. @adityavarma chekuri try to name the support process only "Cloud Technical Team". Turns out that i put the incorrect work capacity for Basic Cases so it wasnt finding it. Essentially, a superbadge is a digital expression of your expertise in certain fields of Salesforce Stack Exchange. Grief! Hi Baby, I'm stuck in step 2 whit his stupid error:Challenge Not yet complete here's what's wrong: We can't find a group called 'Basic Support Agents'. The name of the template should be: Support: Cloudy New Email From Case, Hi Trailhead Baby,I am stuck at Challenge 6, can't able to find 'Closed' picklist value in Status field. Hi John,Could you please let me know what would be the work capacity for Basic Cases and Advanced cases, i have set it up for 20 each and 100 for overflow configuration, couldn't pass the challenge.. Service Cloud Specialist Superbadge Challenge 6. Mom put me in the shower, and I sneaked out to grab the block bin and dumped it in. Start here:https://trailhead.salesforce.com/en/content/learn/modules/service-cloud-agent-productivity/create-a-macro-and-quick-textAnd check to make sure that your email template is available for use. I have checked all of these things and my challenge still gives me the 'We can't find Entitlements on the Case Lightning Page. Ensure you create the 'Reimbursement and Payments Topics' for Billing Knowledge articles. If you need more help, leave a comment! read more, Youre going to think Im totally pathetic for writing about this!!! Case( Cloud Technical Team) Layout, I'd bet your guess about the incorrect name is correct- { Cloud Technical Team Page } is what I would try without the "{"'s. It seems that some of the 'Send Emails from Cases' settings have been adjusted (the two 'ID Threading' related checkboxes are no longer available in Email-to-Case Setup). Are you sure you want "email to case"? The custom email button I made was visible instead but was not approved by the Trailhead check. Hello, Thanks for your feedback. I completed "Selling with Sales Cloud Specialist" Superbadge last night, on June 30th, 2022 (my first superbadge). I used a new trailhead playground created exclusively for the service cloud badge. If the answer is a dev org and you are still on step 1 or 2 of the challenge, I would just start over in a playground. I've been in this challenge for hours now. Its upsurd. In all case page layout I have enabled Knowledge Sidebar in each case page layout, Useful Information, Thank you for sharing these, its so helpful.Reusable badgesHotel Name Badges, Thanks for sharing your valuable information Salesforce CPQ TrainingSalesforce CPQ Online Training, uak bayankilis bayanosmaniye bayansiirt bayanmu bayanbartn bayansivas bayanile bayanayvalk bayansultangazi bayan, malatya bayanar bayanadana bayanedirne bayanzonguldak bayanrize bayanbalkesir bayankarabk bayankrehir bayankonak bayan. The simple things Hey, i'm on challenge 3 and almost done. You also get personal insight into the life of a Trailhead Baby! Add to Favorites. I wonder if the API name for the process is incorrect because you can't have multiple of these in an instance. I add wrong queue to Presence Statuses but I still have the same issue. I had enabled 'Email-to-Case' in my because of which, I am getting the following error while trying to complete the challenge. I feel I can very confidently now teach people about Service Cloud productivity in Lightning and now also have some practical experience in setting up Omnichannel! (It's an easy thing to overlook) If yes, I'd like to hear a few more details about your process. A quick look through this module will likely be very helpful:https://trailhead.salesforce.com/en/a-processsupport/create-support-processes. I'm sure i did #1 and #2.What do you mean by "count down" component for #3? Ensure you set up the routing for Basic Cases properly." Rated Accounts by State The record count for state and account rating are automatically added. I can't figure out what this error means. I enabled knowledge, and as system admin, i checked and verified I have all needed permissions. I have finally managed to get through this stage. This, like all superbadges, requires a careful read through the instructions prior to any clicking. Most of the errors that I encountered are of the silly type- aka- If you don't activate an assignment rule, it is not going to work! Excellent statistics for your blog, thanks for taking the time to proportion with us. Even clicked edit and save for the profile after changing console settings. (6 days ago) WebHelp with Superbadge Service Cloud Specialist step 4. Still stuck? 3 new items on utility bar. Challenge 4 Case Routing. Hello Trailhead Baby,Getting Below Error Message on Step 4Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Hi I am stuck in challenge 6. I still get the error: Challenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'.
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