FREE Workshop How To Turn Your Passion of Flipping Items Into A Profitable Reselling Business, How This Mom QUIT HER JOB To Flip Items Full-Time (And Was Able To Pay Off $12K Of Debt In 5 Months! Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. If you select, A label from their preferred carrier:if the seller provides you with a shipping label, theyll send it to you directly, and you can print it from the Here's your return shipping labelemail or message that youll receive in, You can ship using an eBay label, in which case we will deduct the label cost from your refund, You canpurchase a label directly from a carrier of your choice and upload it to the return. If you received an item that wasnt as described, well typically help you return it to the seller first and then refund you.
Return Claim "Not As Described"? If you return the item used, damaged, missing parts, or if it gets damaged during return shipping, the seller may deduct an amount from your refund to cover the loss in the item's value. They claim they are not responsible for damage during shipment, and imply that I lost the part. It covers purchases paid with PayPal and most other electronic payment methods. What Do You Do? How long should I give a seller to fix the problem before I contact eBay? I know it won't make you feel better - but there is no way around getting stuck paying the shipping both ways for a Not As Described claim unless you are a top rated seller, regardless of the validity of the claim and what the buyer says in messages separate from the return request.
How to set up a return policy - eBay Here's how: If you had already asked eBay to step in, you'll see 'case' rather than 'request'. If I can prove to eBay (and I often can) that I described the item accurately and it was as described, eBay will side with me in the dispute. See the table below for guidance on issuing a partial refund. With this box checked, I am clearly stating to my buyer that I am not willing to accept a return. If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. Still, it wouldn't really matter what you put in the description. See details. Seller terms are superceded by the UA, even if your buyer may have falsely invoked the NAD claim.
eBay Buyer Protection for Buyers Many eBay sellers accept returns if you've changed your mind. If you stated in your listing that you don't accept returns when a buyer changes their mind, you're not obliged to accept their return request. Fedex and UPS are very hard on items and 1/10 of my items I ship is damaged with shipping. The dispute is Not As Described. See ourpartial refund guidelines. So what happens if your eBay item is not as described? He tried to re-tie it down with new straps and put in a request for a refund. When being faced with paying return shipping on an item thats not as described, I always give the buyer the option to keep the item with an offer to refund part of their money. Your options for responding to a buyer's request depend on the reason they're returning the itemand the return policy you stated in your listing. With this selected, I am giving a clear eBay return policy. Say something like: There is a scratch on the back, please see photo #9 for details. Good luck! A Depop is a platform where people can sell new, vintage, or secondhand clothing, accessories, and housewares. We'll also automatically remove any negative and neutral feedback, defects, and open cases in service metrics. naM fo elsI. I find too many fun toys for my family (or myself), and just love the whole process. Select the percent you want to deduct from the refund amount. Offering a return of an item is always my last resort and honestly it is very rare. This months episode of the eBay Seller Spotlight podcast is live! Heres how to print an eBay return shippinglabel: If youre responsible for the return shipping costs, youll see the price of return shipping, and be able to purchase your label. The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. Tip Let the seller know how they can help resolve the problem. When the seller accepts your return request, youll either receive a return shipping label from eBay or the seller, or youll be asked to purchase a label directly from a carrier. The eBay Money Back Guarantee is automatically included with the purchase of virtually every item on eBay.com. As soon as I get an alert that a buyer put in a return request for a return, I send a nice note to the buyer apologizing and asking to get more information so I can help them in any way I can. It shouldnt be like this, I know. So, one item that we remembered have sent back (fortunately it was only from Canada), we had to request (all of these were steps from eBay reps) a quote from buyer for return shipping. Make sure you know what you can ship and what you cant to avoid delays and fines.
'Sitting duck' eBay sellers take a stand against the scammers Open a case and try to work things out with the seller. And this is my fault? If your item hasnt arrived, or isnt as described,let the seller know. Noin line with 'ebay reality' it works .more like THIS as posted upthread>>>>>>>>Still, it wouldn't really matter what you put in the description. Take a front, back, side, and inside view of your item. If the seller doesn't respond or you're unable to resolve the issue with them, you can ask us to step in and help. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. One buyer in particular contacted me asking for a partial refund for an item that he received damaged. However, if you do, you'll providea great customer experience thatencouragesthe buyer to purchase from you in the future. Very unfair on seller and ebay part. Give the seller at least 3 business days to resolve the issue, but don't wait longer than 30 days. Copyright 1995-2023 eBay Inc. All Rights Reserved. Why didn't you check the size before ordering? Having an accurate listing description is so important, especially if you are selling used items like I am. If you havent received an item, we usually refund your money immediately via PayPal.
eBay Buyer Protection for Buyers Add a message to the buyer explaining why the refund wasn't full. Select your reason for closing the return from the dropdown, and add details if you want to. We have several policies built into our business model that protect us from having to return items. We'll review your case and contact you within 48 hours. More shipping tips from your fellow sellers! Do not refund until your item is back to you. You can also find more information in our full article below.
How To Handle Global Shipping NOT AS DESCRIBED Returns ( Please Read However, we're here to help. If we're asked to step in tohelp, we'll ask the buyer to return the item to you. Returns give the buyer the opportunity to return the item if, for example, it doesnt fit or they simply dont like it. How to choose the right campaign type, Selling auto parts and accessories on eBay: how to build inventory and choose suppliers, 10 practical tips: how to sell vintage like a pro, Terapeak: effective market research tools, New tools for trading cards sellers: CSV Upload and Price Guide, Tools and solutions for selling vehicle parts on eBay, Teamwork on eBay: how to set up Multi-User Account Access, Optimize your listings with the Listing Quality Report, How to create and send newsletters to buyers, Updates on seller protection due to Turkey & Syria earthquake, Quick setup for Promoted Listings Advanced, Seller Protections for shipping delays due to Hurricane Fiona. Most eBay transactions go off without a hitch, and most sellers are quick to resolve any problems. When listing an item, it's important to include your returns address - opens in new window or tab. Remaining helpful and polite will definitely help with your return dispute or in the event that the person leaves negative feedback that needs to be removed. Wondering how the new IRS reporting thresholds for Form 1099-K apply to you? 1. Whenever an item that I ship is damaged, I put in a claim with the carrier. This is a good option for low-value items. What if an eBay buyer damaged an item and wants a refund? After a few emails and notifying him that the straps were not mine, he dropped the request for a refund. 3. eBay will review your case and get back to you within 48 hours. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. Tip If you've changed your mind and no longer want to return your item, it's easy to cancel your request. You're covered by the eBay Money Back Guarantee if you receive an item that is not as described in the listing. Copyright 1995-2023 eBay Inc. All Rights Reserved.
I also had a listing that was marked as parts only returned as defective? Some business equipment categories that may be covered by the. Practical tips for processing and managing your inventory, Tune in to hear sellers Ryan and Alli explain their popular YouTube strategy, Tune in for tax tips for small businesses, Start your small business with a strong plan, Tune in for a sellers experience buying and selling the contents of foreclosed storage units, Check out this eBay Open Keynote and learn more about eBay for Charity. The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesnt match the listing description. Once you've accepted a return, the buyer should send the item back to you as soon as possible. If you don't already know what kind of return policies you want to offer your customers, start with our How returns work article. You are describing the old rules the rules changed a few months ago. But if anything goes wrong, the eBay Money Back Guarantee is here to make sure you get the item you ordered or get your money back. The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. Buyer Protection steps Here's how you can protect yourself as a buyer: Open a case To the OP- the great thing is, you are selling items without much competition, apples to apples.
SWITZERLAND TO FRANCE 70r RATE ON COVER 1855 | eBay The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. If you're responsible for return shipping costs and used an eBay label, we'll deduct the cost of the label from your refund. Carefully check the returned item before issuing a refund. If you have a large stock of different kinds of items, or if your stocks are located at different locations, learn how to set up advanced return rules. Buyers can always submit a return request, even if your returns policy says you don't accept returns. Someone started a thread just a little while ago (1:30 pst), told by CS that they don't have any 'Proof' that the item was not 'as described'. Even with these tips in place, you may still get the occasional return request, but they should be very few and far between. But they don't have to disrupt your businessor your profits. You can choose to add a message to the buyer. To request a return, select the item you want to send back from your recent purchases above, or use the button below. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. Then and only then you give a refund for the item. So here are 10 tips to help avoid eBay returns for items not as described if you do not accept returns. The terms authorize us to include fees for item refunds or return shipping on your monthly invoice, which may be charged to your automatic payment method on file, if any. This may sound like overkill to you, but stay with me while I explain! After refunding a couple buyers for items that were damaged and not insured, I learned pretty quickly that the extra few dollars in insurance was well worth it. Did you know that a free refund can increase the conversion rate of your listings by up to 25%*? You dont need a special printer or self-adhesive labels when printing return shipping labels. Sometimes I want to say NO IT's the ONLY size I sell so there's NO CONFUSION! If you know me, you know Im not one of those people. You can also check the progress of your return request at any time.
The seller will be required to send you return shipping (a label if he is in Canada, money (usually by Paypal) if he is elsewhere. If the item arrived damaged, broken, or faulty, add up to 10 images relevant to the reason you're returning the item for, and showing any scratches or defects. We have a simple three-step eBay Buyer Protection process to assist you in case something goes wrong with a transaction. Whether you need to accept the return depends on their reason for opening the return. But the seller should communicate with you.
eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available. If you have your Terms & Conditions laid out clearly, this will ensure your Not as Described, no returns dispute will more than likely go your way. If you offered free shipping, you'll need to refund the buyer the full amount of the item. If asked to step in tohelp, we may ask the buyer to return the item to you if any of the following apply: If we're asked to step in and help, you will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. If you don't, and the buyer requests a return, the item will be automatically returned to your registered address.
Item Not As Described, No Returns: 10 Tips to Help Avoid Returns on eBay 2. I describe anything that is not working with the item, any wear on the item, scuffs, scratches or anything that would potentially be a reason for the buyer to want to return the item. How you request the return depends on how you bought them. Check the listing in your Purchases - opens in new window or tab to see the seller's full return policy, including how long you have to request a return and any other conditions. Copyright 1995-2023 eBay Inc. All Rights Reserved. Ready to start making a good side income from flipping? If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. On the next page you'll see the refund amount. If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. You accept returns in your policy, and the buyer changed their mind about a purchase. Since last Fall, a Top Rated Seller does not need proof. So customer buys two items and finds they will not work with their TV and then submits a claim to Ebay that the product "Does Not Work" and it was "Not As Described" and now I'm expected to issue a refund for both the items and shipping costs both ways. Research your model before purchasing this because there will be no returns for buying the wrong item. View cart for details. If you received an item that wasnt as described, well typically help you return it to the seller first and then refund you. 3. eBay will review your case and get back to you within 48 hours. Make sure to follow our, The seller hasn't responded to your return request after 3 business days, The seller responded, but hasn't provided a resolution (for example, they accepted the return but didn't provide a return shipping label), You returned the item and it's been delivered back to the seller, but they haven't processed a refund after 2 business days. 07-05-2020 When you create a listing, you'll add a return policy, which will determine your options if a buyer wants to return an item for "change of mind" (or "remorse") reasons. How they can respond depends on the reason for your return: Accept your return request and offer a full refund You'll return the item and the seller will then issue a full refund depending on their returns policy, this may or may not include the original shipping cost. I don't like to report people but feel I have no option here and the buyer really has violated policy by claiming the items were not as described and defective. I used to send out many of my items without insurance! My desire is that they get more than they are expecting! It may only be used to recoup losses when an item is returned used or damaged. When your return request is accepted, we'll send an email to your Messages - opens in new window or tab with the subject "Send the item back".
Solved: How to deal with "Item not as described" returns t - The Ifyou use an eBay returns label, tracking details areautomatically uploaded. Ninety percent of people will just not think to call them and fight it. My second reason for taking photographs of the items I ship? You can even notate it in your description when you list anything that might be wrong with the item. If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under ourseller protections. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Reminder: Spring Seller Check-In is tomorrow, Tune in to part two of our series on listing myths, Check out this weeks podcast episode and learn how to handle angry customers, Maximize your eBay sales over Februarys biggest holidays. Refund the buyer and get the item back. I have no problem refunding the items if returned in the original condition, but feel I should not have to pay to have them returned to me nor should I refund the original shipping (which is true and not inflated). Car & Truck Safety & Security Accessories, Best practices for avoiding and handling issues with buyers, Help a buyer with an item they didnt receive, Your options for responding to a return request, asking eBay to step in and help for sellers, choose how you'll arrange for the item to be returned, you provide non-eBay return labels and upload tracking, How to issue a partial refund after the item is returned, Are you a buyer looking to return an item? Offer you a replacement or an exchange Some sellers may offer the option of returning an item for a replacement or exchange instead of a refund. Couldn't tell you if it helps but it doesn't hurt. Having a very clear eBay Return Policy stating you do not accept returns will help you in the event of a return request dispute. Its very, very important to take photographs for your records both using freight and Fedex and UPS. You can also open your Returns dashboard and select View return details from beside the item.
Research your model before purchasing this because there will be no returns for buying the wrong item. Send you a message The seller may ask you for some more details about your return request. If you don't refund the buyer within 2 business days of receiving the item, we may automatically issue a refund to them on your behalf. 01-08-2020 The eBay Resolution Centre is at the bottom of this page. Sellers want to maintain their reputations, so theyre happy to resolve issues quickly. Most sellers will quickly help you, but if you are not happy after a few days you can easily refer the case to eBay. If you stated in the listing that you'll cover return shipping charges, choose how you'll arrange for the item to be returned. Examples of alternative shipping arrangements. If you are scared to start eBay because of the fear of returns, dont be. Make sure the barcode is clear so the carrier can scan it easily. What does the eBay Money Back Guarantee cover? You can advise the buyer that they'll be responsible for covering return shipping costs, or you can provide a label. If you're not using an eBay return shipping label, make sure you use a tracked service and add the tracking number to your return request. Once you request a return, the seller should get back to you within 3 business days. Sorry it happened to you , but ebay does not care about us sellers. Within our return policy, we state that return shipping is paid by the buyer. This is just a third reminder that I will not be accepting returns and will help the buyer to be more sure about themselves when they purchase the item. You can chat with other sellers about anything to do with running a business on eBay. But it is. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. If a buyer falsely claims an item was not as described, well reimburse your return shipping label cost up to $6 per return. We all agreed to abide by eBays terms and polices as set forth in the User Agreement. I can only put it in the listing. Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond.. This can be useful when the buyer isn't completely satisfied with their purchase. Sellers who misuse this feature may be subject to a range of actions, such as losing access to this or other site featuresor losing seller protections. Offer customers 30 day refund policy because EBay is always going to side with customers. Ebay sides with buyers in not as described claims. Welcome to the Shipping board! Check out this video to understand how dimensional weight is measured when shipping. See our page on. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. Remorse Return The return of a item that corresponds to the item description in the listing and has no defects, but the buyer has changed his/her mind to purchase it. If the seller wont cover the cost, let us know by asking eBay to step in. If you don't and buyer has Ebay step in, they could refund the buyer from your Pay Pal account and let them keep the items. Appeal eBay's decision about a return or missing item for buyers, Get help with an item that hasn't arrived, check the progress of your return request. Required fields are marked *. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. If you're unable to resolve the issue within this time, the buyer may ask us to step in and help. If the seller is responsible for the return shipping costs, they'll let you know how they wantthe item to be sent back to them. - edited Not to do partial returns They sent a photo with the item label-side down and when I asked to flip it over and send the correct photo requested, they said "Darn! When a buyer opens a return request the funds related to the sale may be put on hold. Well also automatically remove any negative and neutral feedback, defects, and open cases in service metrics. There is a big reason for this. Something went wrong. What does the eBay Money Back Guarantee cover? If you're responsible for the return shipping costs, you'll see the price of return shipping, and be able to purchase your label. See Partial refund guidelines. Adding tracking details to your return helpsprotect against delays or issues in the refund process. If using Ebays partial refund policy does not work for you, you will need to follow Ebays return process. . If you bought it over eBay and it isn't right, it's the seller's problem not yours. Does the tracking number show it was delivered? Sellers accept the majority of the risk when choosing to sell here. 01:47 PM Normally the seller sends a return label and refunds upon return of item, provided, one, payment was made by a method that gives buyer protection in eBay and two, the item is returned in same condition as was supplied. Learn more about our Condition of returns policy. The eBay Money Back Guarantee is not a product warranty. Youll need to ship the item back before the date stated in this email.
Buyers abusing "not as described" to force refund - PayPal Community For more information about who pays for return shipping and how to send the item back, see return shipping for buyers. 01-08-2020 Buyers may not misuse our returns processes such as requesting a return and then sending a different item back. Be accurate in your listings, it will save you money and a headache in the long run!
Return shipping for buyers | eBay I sent him a message apologizing and requesting more information and photographs of the damage. Never received the item and i contacted ebay and seller and no response. Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. If you get in the habit of taking great pictures and as many pictures as possible, when faced with an Item not as described, no returns case with eBay and they see you have it notated and photographed, the chances are better that they will side with you. 01-08-2020 1. The seller was not accurate and now the seller or ebay wants to give me my money or item. 2. If the item is still working and the not as described problem is small, the person may want to keep the item and accept the partial refund. If your case qualifies and is eligible for eBay Buyer Protection, eBay will refund your full purchase price plus original shipping. eBay will always side with the buyer of a damaged item.
Return Claim "Not As Described"? What Do You Do? - eBay (2) One does not activate this seller protection by calling customer service. As long as you offer free returns, buyers can return items on your dime for any reason or no reason at all. 1. Refund the buyer, the buyer keeps the item. If the item has been returned to the seller and they haven't given you a refund after 2 business days, you can ask eBay to step in and help. Have A Clear eBay Return Policy When you start selling on Ebay, decide if you are willing to take returns at all. 2022 Flea Market Flipper. See our page on, Would you like us to help with an open return request? When the seller replies, we'll send you an email with details of the next steps. You don't accept returns in your policy, and the buyer changed their mind about a purchase. 09:32 AM If you send out an item and it gets to your buyer damaged and you dont have insurance, you WILL BE refunding the cost of the item!
I'd really like another option.
Your order guaranteed or your money refunded - eBay In some cases, if you haven't responded to the return request, we may issue a refund to the buyer and seek reimbursement from you without requiring the buyer to return the item. Enter a return merchandise authorization number, if you use them. Facebook Yard Sale Sites: How To Make $500 THIS Month, How This Professional Chef Made His First $1,000 Flipping Used Items . I cant make the buyer read it! If the item is returned used or damaged, you may qualify to issue a partial refund.