StubHub to refund over $3 million to more than 8,500 Colorado customers I purchased 2 tickets for the Charlotte soccer team and I got additionally charged for 2 parking ticket which I never purchased. Bought tickets 2 months in advance for basketball game, never received them. StubHub's Changing Refund Policy Under Fire - NBC Boston Fan rewards: Terms and Conditions. The court overrode that objection, citing allegations that the plaintiffs relied on and were misled by the companys prior representations that they would receive a cash refund for canceled events. It is important to note that the settlement is not final and the settlement process is ongoing. He also is very certain that the game is sure to be canceled. Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from the company. Never again StubHub. All of these happen in 10 minutes. The credits issued by the company are valid through the end of 2022. Ticket buyers have been flooding StubHub with refund requests since theofficial pandemic announcementcame a few weeks back. Further, the case alleges that while StubHub has refused to remit cash refunds to customers, the company has also failed to pass along any savings it may have pulled in onto ticket sellers, who according to the lawsuit have in many or all instances been backbilled for the canceled events.. They asked me to list it as resale. This is the first time I have been using this website. "If you have tickets to a show that is postponed, you will be able to select your refund . StubHub Told Claims Will Stay in Court in COVID-19 Refund Litigation One man is reportedly suing the ticket resale company StubHub for $5 million in a class-action lawsuit. They too should be held accountable. Day of the event, I downloaded the tickets only to find they were for the wrong event. StubHub, an event ticket re-seller, told him the company couldn't issue a refund, only a credit towards a future event. Thanks to the nightmare known as the COVID-19 pandemic, StubHub faces a rather existential problem. Not by phone, email, nor chat. StubHub filed a consent judgement with the states of Arkansas, Arizona, Colorado, Maryland, Indiana, Minnesota, Ohio, Virginia, New Hampshire, Wisconsin, Virginia, and the District of Columbia, where consumers will receive their cash settlements. I am appalled at their lack of customer service and straight out thievery. Joining Ohio in today's settlement were the offices of the attorneys general in Arizona, Arkansas, Colorado, Indiana . 3 min read Last Friday, U.S. District Judge Haywood Gilliam declined to dismiss and compel. Matthew McMillan Settlement StubHub to refund canceled events after pandemic complaints Top Class Actions will continue to monitor the StubHub refund settlement and tell readers how to make a claim when that information is available. As always, we recommend consumers do their best to stay informed, in particular given the swell in coronavirus-related class action lawsuits like this one. At regular volume, we can afford to take that risk. NEVER USE STUBHUB. Spoke to StubHub three times in a span of 6 hours for tickets that were purchased as a gift and never transferred. At the same time, buyers expect immediate refunds. Unfortunately, the seller never came through with the e-mail transfer. FAQ. Robert Griffin told NBC10 Boston Responds he bought his wife tickets to see the Celtic Woman show at the Hanover Theatre in Worcester on March 29 as a birthday present. McMillian purchased the ticket with StubHub's money-back guarantee policy, FanProtect guarantee. StubHub was sued in a class action over the policy change, and saw its public image battered, all while its purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies, further hindering its ability to take action to survive the pandemic. It is alleged that customers are entitled to prompt cash refunds, in the original form of payment, under the terms of their contracts with StubHub and under consumer protection laws. The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. Though defendants StubHub, Inc. and Last Minute Transactions, Inc. have offered customers vouchers worth 120 percent of their total ticket order for canceled events, the lawsuitalleging breach of contract, false advertising, and violations of California consumer protection lawsclaims the companies abrupt and illegal about-face has cheated tens of thousands of customers out of money to which theyre legally entitled. StubHub is an eBay company that began selling and reselling event tickets in 2000. Before commenting, please review our comment policy. The Court has not decided who is right. At this stage, those who may be covered by the lawsuit can only sit tight and wait for the case to work its way a little farther along in the legal system. Its now 3/3/22 so thats 64 days since I requested the refund. StubHub's parent company, Viagogo Entertainment, has avoided a class action lawsuit that accused the company of unfairly offering customers who had purchased tickets to cancelled or delayed events vouchers rather than refunds. I may or may not be able to make use of rescheduled games as in the Nets- Denver game. I am still awaiting a refund for a Nets game postponed in December. The case seeks both monetary damages to compensate the defendants customers whove been deprived of refunds and punitive damages suitable to deter billion-dollar corporations like StubHub from exploiting the fog of a global crisis to enrich themselves at the expense of eventgoers. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, Report: StubHub Caves on Fan Refund Demands After 15 Months, will now be able to obtain a cash refund from the company, StubHub was sued in a class action over the policy change, purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies. How to Get a Refund from StubHub - Christian Small Report: StubHub Caves on Fan Refund Demands After 15 Months - TicketNews Weve worked hard to create a platform that serves both buyers and sellers as a trusted marketplace, he wrote. The reason for the lawsuit is the Wisconsin man purchased tickets to an NHL game before the coronavirus pandemic postponed the season. SV is correct. Unsubscribe easily. The coupon, of course, expired in 12 months. The consumer lawsuit alleges that StubHub misrepresented its refund policy by, in March 2020, failing to explain that it would no longer offer a money back guarantee, but instead would give. The company reportedlydoesnt have enough liquidity to honour these requests though. Add me too please! Can I file a lawsuit against Stubhub for not giving me a refund? - Avvo Never received email and Stubhub charged me $288 for not delivering. The 22-page lawsuit claims the defendants, TicketsOnSale.com and Ticket Fulfillment Services LP, who . Come to find I was charged $300 from my bank account. The lawsuit also notes that StubHub president Singh Cassidy sent out an email on March 12, saying that refunds would still be available. I purchased 4 tickets to a Rammstein concert in the Netherlands in 2019. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months. Ticketmaster, StubHub removed from MLB ticket refunds suit Lawsuits were filed after the company stopped honoring its "fan guarantee" refund policy in March of last year, giving consumers who purchased tickets to events that were cancelled a voucher good for future use on StubHub instead of a cash refund. All Rights Reserved. As the pandemic clamped down on live events across the globe, most ticketing outfits had to make rapid changes to keep from being overwhelmed by the sudden stop to cash flow coupled with the cancellation of events. Future games will have me eating my tickets or selling at an extreme loss, as no options have been offered other than kick rocks if I dont want to jeopardize my health. He canceled his concert due to Covid and I am still waiting for my cash refund from StubHub. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months," Cassidy wrote. 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Sued For Sharing Bidens Presidential Ads Before They Aired, Paramount Will Pay $122.5M to Settle CBS-Viacom Merger Lawsuit, Lionsgate Dealmakers Michael Burns, Brian Goldsmith Extend Contracts, A24 Buys Off-Broadways Cherry Lane Theatre, Pay TV and Cable Providers Lost 5.8M Subscribers in 2022, Star Hairstylist Jen Atkin Reveals Must-Have Hair Tools, Tutorials and Pro Tips In New MasterClass, Rihannas Puma x Fenty Is Coming Back Heres Where You Can Still Buy Those Cult-Fave Creepers, The Best Bridesmaid Dresses for Every Budget, From Under-$100 Gowns to Hollywood-Inspired Classics, BTS Army: Heres When and Where Legos Dynamite-Inspired Set Arrives Online and In Stores, The Big Lebowski Turns 25: People Didnt Get It, Jeff Bridges Recalls, How the Landscape of Native-Led Stories Has Changed Between Avatars: Were Flexing Our Sovereignty, The Definitive Voice of Entertainment News. The complaint claims that the company did not offer refunds for tickets to canceled events. Matt McMillan filed the lawsuit in federal court in Madison and seeks to have it declared a class action on behalf of the tens of thousands of StubHub customers no longer getting refunds to some . Through this action, we hope to provide people some small bit of relief during this uncertain time.. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright 2021 LawCities.com. But, as an alternative, the 120% off coupons were also available. Call 1-866-788-2482 to speak to a customer service representative from StubHub. The credit is valid for one year (365 days) and you can apply this credit toward any live event listings on our site in the same currency. Gender Discrimination against Transgender and Nonbinary People. With the complete shutdown of large gatherings, countless businesses are being impacted. 2. Though the plaintiffs in cases filed against Vivid Seats and SeatGeek attempted to add those suits to the MDL as well, the judges declined stating that very few efficiencies would be gained from an industry-wide consolidation effort. I no longer have that card either and was concerned about that as well. For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. Is Beyonces Tour Another Dynamic Ticket Price Mess? StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . The consumer lawsuit alleges that StubHub misrepresented its refund policy by, in March 2020, failing to explain that it would no longer offer a money back guarantee, but instead would give purchasers a 120% credit in the event of show cancellation. While the shows are postponed you are in limbo. According to the filing, McMillan purchased two tickets to an NHL game in early March. There were over 1000 tickets available last night, but suddenly the venue is sold out, which seems odd for an OHL game. The settlement will also end a multi-state investigation into StubHubs alleged refusal to provide customers with refunds for cancelled events, reports Law360. In the end, the court found in favor of the plaintiffs in a federal class-action lawsuit filed against StubHub. Print. Steve Lopez represents consumers, employees, and whistleblowers harmed by corporate misconduct.