Mobility Operators cannot place themselves or the customer in danger (i.e., pushing, pulling, and lifting weights that strain the operator, traveling over threatening or potentially harmful terrain, slippery surfaces, etc.). When it does expire, you'll have to provide the same documentation you originally provided as proof of your qualifications. Using tobacco or electronic cigarettes or vaporizers is prohibited. MARTA Transit; MARTA Service . Same day cancellations are cancellations made on the date of travel. Mobility Fares. 2424 Piedmont Road NE Two important qualifiers to this category are included in the regulations: Architectural barriers (environmental conditions and architectural barriers not under the control of the public entity do not, when considered alone, confer eligibility.). All fare types must be loaded on a MARTA Mobility Breeze You willstill have the optionof goingintovoicemail. Also, only you are allowed to use your Reduced Fare Breeze Card. 2424 Piedmont Road, NE To be viewed as accompanying the eligible customer, the PCA, travel companions, and children must have the same origin and destination points as the eligible customer. Customers on Subscription Service must adhere to the cancellation policies or the Mobility Bus will arrive as prearranged, and the customer will be charged with a No-Show. The Reduced Fare pass is only compatible with one-way tickets, round trips and trip packages in multiples of 10 or 20. 2424 Piedmont Road, NE . MARTA is dedicated to being here for those needing essential travel during the COVID-19 pandemic. MARTA will transport packages that a customer can independently carry on or off the Mobility Bus in one trip. MARTA Mobilitys pick-up or drop-off locations are directed by the passenger; such as residences, medical facilities, retail outlets or other attractions. MARTA and MTM's Contract for Eligibility Assessment Services To dispute any infractions, please leave a voice message on the MARTA Mobility dispute line for the Superintendent of Mobility Operations at. Today, everyone at MARTA has access to our MARTA Employee Self-Service application. Visit our MARTA Mobility page to see the qualifications for this service. Administering medication is the customers responsibility. Mobility Fares - MARTA A MARTA Mobility Service Agent will explain the service and/or mail an application. Partnership Program. Drinking alcoholic beverages and open alcoholic beverage containers are prohibited. Customers who wish exercise this right to a second level of appeal, should contact MARTAs Eligibility Specialist at. If known, nearest cross streets and easily identified pick-up points. When does my Reduced Fare Breeze Card expire? This rule includes operation of the hydraulic lift and attempts to remove wheelchair tie-downs. MARTA Mobility provides ADA-complementary paratransit service to anyone unable to ride or disembark from regular MARTA transit services. The customer has ten (10) days from the postmark date of the written notification to appeal a pending suspension. Reservation or MARTA Mobility Agents name, if concerning a telephone conversation Learn more. Customer Service. Please tap your Breeze card within 30 days of purchase to activate reload value. Keeping a log of your reservation dates, ready times, booking identification numbers, and cancellation reference numbers is highly recommended. To advocate and provide safe, multi-modal transit services that advance prosperity, connectivity and equity for a more livable region. MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. During this thirty (30) day waiting period, customers will still be eligible to ride MARTA Mobility; however, they will be required to show photo identification and pay with cash for each trip. MARTA Service cannot be provided earlier, later or on days when MARTA fixed routes bus and rail services are available. The Warning Letter also provides the customer with an opportunity to dispute the listed No-Show infraction, and provide proof of extenuating circumstances that may have caused the infractions. The maximum combined weight of all packages cannot exceed twenty-five (25) pounds. Customers may also call Reservations and speak with a CCR to cancel a trip no later than 5:00 PM the day before the scheduled travel date. . It is the customers responsibility to maintain a valid MARTA Breeze Card and to reapply for service prior to ones eligibility expiration date. Wheelchair users must wait for operators assistance and follow instructions for entering and exiting the Mobility Bus. Please complete the Individuals with a hearing impairment may use Georgia Relay Service at 711 or TTY 1-800-255-0135. 404-848-5826. Five Points Lost and Found Office is temporarily closed. Requests to suspend subscription service must be made at least thirty (30) days in advance. ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. Mobility answers weekend and holiday calls LIVE from 8:30AM 5:00PM. Individuals may forward the completed application in the following ways: Via Mail: 404-848-5000 . 6. Customers will be sent a letter of eligibility determination in writing, or alternative formats if requested. A CCR will return the call and complete the reservation. Same-Day cancellations must be made at least two (2) hours before the scheduled ready time. This applies to an individual who cannot independently navigate the fixed route system (board, ride or disembark from a bus or train). Operators are not permitted to handle service animals. Click this link[ MARTA 1. MARTA - Metropolitan Atlanta Rapid Transit Authority TDD or FIRS: 1-800-877-8339 Customer Service. MARTA Customer Experience. MARTA Mobility operates during the same days and hours when MARTAs fixed route bus and rail service is available. Some may also come with a warning from the manufacturer that they should not be used as seats on moving vehicles. Interviews at MARTA Experience Positive 71% Negative 21% Neutral 8% Getting an Interview Applied online 74% Recruiter 9% Employee Referral 6% Difficulty 2.6 Average Hard Average Easy Interviews for Top Jobs at MARTA Bus Operator (4) Intern - Hourly (2) Station Agent (2) Managerial (1) See more interviews for top jobs To become eligible to ride MARTA Mobility, you must complete an application and an in-person interview and assessment. Accessible Services - MARTA Disruptive, harassing, or threatening behavior is prohibited. Indicate the type of mobility aid used, and if the lift is required. This applies to an individual who, because of their disability, cannot access a bus stop or a train station to board the fixed route system and cannot access their final destination after disembarking from a fixed route bus or train. Travel Companions are subject to the regular MARTA Mobility fare. A.Unconditional eligibility (all trips), This is a person's eligibility category when it is not reasonable to use the fixed route service under any circumstances, regardless of weather, distance to the stop, and so on. MARTA secured a $2.6M grant for the purchase of 6 New Flyer Xcelsior battery-electric buses that will reduce fleet emissions. https://pass.itsmarta.com/Account/Login. MARTA Mobility Customer Care Representative Reviews Replacement cards may be obtained by visiting one (1) of the MARTA Reduced Fare Offices: MARTA Headquarters The Five Points Rail Station 404-848-5000 . A customer traveling from a large office building, medical facility, or other similar area must meet the vehicle at the curb closest to the main reception desk or lobby entrance. card with a picture each time they board a Mobility Bus. Riders' Advisory Council; . It is your responsibility to maintain the Breeze Card in good, useable condition. The Warning letter will remind customers of the No-Show and Cancellation Policy and how to avoid future infractions. Please complete the Visiting customers must provide verification of their eligibility to MARTAs eligibility department. Breezecard.com Mobility buses are equipped with four (4) point tie-down securement systems and MARTA strongly encourages customers to be secured in accordance with the standard operating procedure. MARTA Customer Experience. 2424 Piedmont Road, NE The suspension will go into effect on the 15th day of the next month and will last seven (7) consecutive days. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. Cobb Transit Service: CobbLinc | Cobb County Georgia It may also be used to transport customers to fixed route, bus, or rail stations (feeder service). 404-848-5000 . Customers must be ready to depart at their assigned Ready Time. Wheelchair brakes must always be locked while on the lift. We offer Reduced Fare Breeze Cards to eligible senior citizens, people with disabilities and Medicare cardholders. After the third replacement card, customers may be subject to a thirty (30) day waiting period before obtaining an additional replacement card.