I am a single Mom and needed the promised income to survive. This company mission has nothing to do with quality and its customer; it is all about them and the money. Copyright 1997-2023, Ripoff Report. I thought it was the plumber who designed the doors." How those businesses take care of those complaints is what separates good businesses from the rest. Colorado. We stupidity put a 50% deposit down and didn't review their company first, so we can't get that back, but these people will not be receiving ANYMORE money from us! Heriberto, Miami. Im taking them to small claims court for the $587 they scammed me for. The designer did not take into account the ceiling fan near the pantry. Case number 2:19-CV-3881, in US District Court, Central District of California, Western Division. Closet by Design - custom design and installation of pantry. The email for customer service is not a . Flexi Storage White 6 Shelf Walk In Wardrobe Unit. Add value to your home. I want in on a suit against Closet by Design theyre an absolute nightmare. Erin works primarily on ClassAction.orgs newswire, reporting on cases as they happen. This comment was posted by a verified customer. All business will get complaints. Design Your Own Closet with Custom Closets Organizer Systems If she was nicer and more patient, I may have. Specifically, plaintiffs claim that the company misleadingly offers 40% and $200 discounts off of reference prices when, according to the complaint, the organizer systems were never sold for the reference prices and the discounted prices were . I built a house Wall to Wall, Floor to Ceiling shelving units. They charged me $3.00 more which I gave them cash. This is totally unacceptable, etc." YEP ! ClassAction.org is a group of online professionals (designers, developers and writers) with years of experience in the legal industry. This browser does not support PDFs. I am so blessed and thankful that I decided to read reviews on this company because I had an apt with a designer this weekend and I have until today to make a decision. Rahul V.Gandhi. I am extremely dissatisfied with this company. Closets Design Consultant (Former Employee) - Denver, CO - May 4, 2022. It was a huge selling point when we decided to downsize to a new home in 2013, enabling us to begin responding to offers within 24 hours of listing our home. I made several calls, and left several messages for the Design Manager Arcinega, and as of 6-1-21, all calls and email attempts have gone unanswered! He said the light wasnt working. My media room cabinets are a mess from incorrect measurements by designer Lynn M. The installer took over an hour to figure out how he could compensate for Lynns mistakes. THIS IS ONE OF THE WORST COMPANIES I'VE EVER DEALT WITH! We DO NOT remove reports. They promise to pay their Designers $2,000- $4,000 a month. Closet Factory Custom Home Organization | Costco Publish Date: 03 Mar 2023 07:02 PM . Privacy Policy | Closets by Design has a franchise fee of up to $20,000, with a total upfront investment range from $152,000 to $428,000. https://goo.gl/maps/LHkF5vjREu52. Even though I have left many, many messages, he has NEVER bothered to return even one phone call or one email. Closets by Design Financial Performance Representation Report. Earn a 10% Costco Shop Card on qualifying Closet Factory home organization purchases. Or I would like a refund. Considering the cost of this service I would expect a better thought out design. The retailer continues to sell items with "ejiao," a gelatin made from the skin of donkeys. They told me the first day they had available for installation was the first week in SEPTEMBER on Wed. Well, Tues. I also called their office 10 times, each time being told that a "supervisor" would call me but they never did. Not to mention there fictitious sale they suck you in with and the large deposit youll never see again. One of my brackets has since broken and I might have to contact those jerks again for a replacement! I had it budgeted to pay off in 10 months so to my surprise after 6 months, I received a whopping bill with interest and all. Closets By Design has an overall rating of 3.0 out of 5, based on over 284 reviews left anonymously by employees. The salesperson feigned ignorance and the follow-up person called to reschedule- why would we do that if you can't seem to get the product? Plus, our hundreds of options and accessories mean you won't have . I worked for this company for close to a decade. Beware of this company. that reports on class action lawsuits, class action settlements, I have wasted almost $8000, not to mention 5 days that I had to tak off from work for their installatiom and repairs for shoddy measuring and workmanship. Their designer visited our house and came up with designs that we thought that we could live with. Please download the PDF to view it: Download PDF. Schedule, freedom, no micromanaging. These items and services are offered, according to the Closets by Design lawsuit, at a deep discount from the original price. Thanks after reading posts I think I dodged the bullet. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Corporate Advocacy Program - Verified Status, How To Get Your Report Featured On All Report Pages, Closets By Design 1017 Grand Blvd,Deer Park Ny 11729. Who's crazy enough to start this website? I came in direct contact his blood and was disgusted and concern about risks of infectious diseases. STAY AWAY FROM CLISETS BY DESIGN! Then he realized he had to get another board. I ordered an Entertainment Center for my Livingroom around the Fireplace. I called them to give me an estimate and when they gave the estimate it looked higher than my budget, we said no and let it go, after 2 weeks at the end of the month the manager called and told me that they will do it for a cheaper price as they wanted to get the sales before the end of the month, we agreed upon a price and the next day the sales person came to our house to get our sign for the contract, this is where they cheated us, she brought the same design but at one corner they changed the depth of our cabinet from 20inches to 16 inches without notifying us, we overlooked it as we trusted them and the sales person was nice and signed the papers. they ensure that the entire money is paid first before they could start the work on the delivery date and that should tell a lot! But the installer went TOO FAR, He pulled out the whole power plug, and when I say PULLED that is what I mean. According to the case, the defendants Closets by Design, Inc. and CBD Franchising, Inc. perpetually advertise their home organizer systems for 40 percent or $200 off, which leads customers to believe they are purchasing the items at a steep discount. I constantly felt like I simply did not have the proper training to measure and design closets for clients. About. Thanks so much to you all that have written reviews. The "designer" came out and I specifically told her I did not want a portion of the closet behind the radiator, and I wanted the panels on the wall. Share your photos and videos with others to prove the truth of your words. I can't believe that I fell for this scam too. Then they inform me that a panel for my daughter's room was missing but they assured me that the panel would be in the very next day. The proposed Closets by Design class action claims that the company offers services related to garage organizers, custom closets, home office systems, and entertainment centers. And since she couldn't answer my question, she said: "I withdraw what I said." Discounts on Closets by Design Home Organizer Systems, { setTimeout(() => { document.getElementById('headersearch').focus(); }, 300);});">. This, on top of them charging my credit card after the initial installation when I specifically told them I was NOT authorizing ANY charge (job NOT completed and installers invoice was $270 more than signed contract! You will just get a poor product at a very high cost. The family of a woman killed in a Saskatoon nightclub fight in November has launched a $1-million lawsuit based, in part, on a graphic video of her death being shared widely on social media. After reading all the negative comments, who in their right mind would consider using this company for cabinet remodeling. The purpose of this Privacy Statement is to . Feb 26, 2016 5:26 pm EST. The appointment process, cost, installation and the before/after is all in this video :) Why Ripoff Report will not release author information! On 3-30-21, I met with Designer Tamara Hatefi of Closets by Design from the Whittier, CA office (CLIENT # 168400). I was given an install date of 10/07/2022. Fresh and modern, our Everyday Collection offers a sleek solution to your closet clutter. They are a nightmare from representative all the way to owner. LOS ANGELES (Legal Newsline) - A Kentucky consumer alleges a closet organization system she purchased was deceptively advertised with false discounts. status of any class action settlement claim. Due to a family illness, I had other pressing matters that outranked this. BIG TIME LIAR! I worked for this company out of the Manassas, VA, office and have nothing but good things to say about them!!! I looked through my emails and do not remember getting any emails from Brian and the company knows I have major medical issues and is taking advantage of me. We were so nice to them even saying "we know things happen", but after all the RUDE responses and the lack of customer service we finally filed a complaint with the BBB. We are going to have to pay an electrician to relocate the ceiling fan because the blades will hit the doors of the pantry when they are open. The initial purchase price of any franchise includes several fees. 45% of employees would recommend working at Closets By Design to a friend and 38% have a positive outlook for the business. Corner wardrobes. Improve functionality of small areas. The lawsuit alleges that defendants . The owner Brian Gruber told me to remove my original FB post explaining the painful process and refuses to honor the companies LIFETIME WARRANTY because I did not remove the facts on the FB post. The case is still moving through the courts and has not yet reached a settlement. the triangle midsegment theorem delta math answers; ion creme toner snow cap directions. Say we owe over $22,000.00 for the rest of their so called contract !!!!!! Call Closet by Design 1-800-500-9210 Let's Get Started. I am looking for a lawyer here in Florida. I called their customer service and she said she'll talk to supervisor but don't believe. They offered to set another date (for me to take off from my job) to return, but I refused, also refused them the additional $600. The proposed Class is represented by John T. Jasnoch, Joseph Pettigrew, and Thomas K. Boardman of Scott + Scott Attorneys at Law LLP. We can work with you to remodel what already exists, or remove it entirely and start from scratch. In short, please do not use this company as provides the worst customer service and improper installation. They are sending us collection notices etc for the unpaid balance even while we are disputing. By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify. I am very unhappy with my cabinets. Horrible JOKE on us! To get to the wires that needed to be taped, he had to take off a panel where the hole was he had made. Closet & Storage Solutions. At the time they informed me that they did not realize they had people on vacation and it would have to be rescheduled for sometime next week or later. The molding on the closet was not ordered and after a month of waiting for a date to add the molding, Lynda my designer advised it was never add to the original order. Company website run by crooks outside USA pretending to be in USA to get USA money taking your hard-earned dollars funneling it to the country of Peru, Better Business Bureau of South Florida BBB of South Florida Andre Amaro and the BBB of South Florida are harassing me and my small business! On April 9, 2021, I received a telephone call from Design Manager Jose Arcinega that the design and measurements made by the original designer, Tamara (who all of a sudden does not work at the company any longer), would not work, and changes were needed. Closet by design has been a nightmare to work with since we set a date for installation. Not that you would after reading the NUMEROUS posts above! Need to get this install complete as contracted, Read full review of Closets by Design and 1 comment, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Waterstone Management Group is a boutique management consulting firm. Closets By Design Mentor Ohio Maxvalues. Initial Franchise Fee. Not to mention the fact that I had to call EVERYDAY to find out where my shelves were, when they would be installed. ), In May 2019, a class-action lawsuit was filed against Closets by Design for allegedly deceptively advertising discounts on home organizer systems. Would you do business with a company like this? We decided to go with them in the end of April but they didn't have dates available till the first week of June and we a had to change that and we were give the next date in first week of July, Our install was done on 07/05/2017. File your review. The manager in the warehouse John, was from the beginning of the process, rude and condescending to me and extremely difficult to work with. At this point Im considering doing a joint case with the many people they have screwed over. The priciest system, Laren, offers the most custom and upgrade finishes such as tempered glass-fronted soft-close cabinet doors and soft-close drawers. and removing trashleaving the caulking. And I responded, "You bet I am. Wardrobes & Closets - Bunnings Australia In the afternoon I called them and asked for the manager. However, when they arrived noting was right. Closets by Design has joined the ranks of retailers that are facing lawsuits filed over the alleged sale of merchandise at fictitious discount prices. Before commenting, please review our comment policy. File photos of Donald Trump and Letitia James. Today was supposed to be the final piece which is a hamper and they even got that wrong. Best Closet Design Companies of 2023 - The Spruce Advertisers above have met our At this point I just want my deposit back. When I called to stop the 2nd order because the first was so cheap looking they said I couldn't because it had been past the 3 daysthe install was 1 1/2 months after I bought it! The next morning, I received an e-mail from No-Closet by No-Design confirming another installation day.