Certain events may have restricted delivery options, as well as delayed delivery windows (for example, tickets for online events will typically be delivered to your AXS account immediately following purchase), and tickets for certain live events may not be delivered until a date closer to the event). AXS.com Reviews | Read Customer Service Reviews of axs.co.uk - Trustpilot Despite one in four (26%) people assuming they can claim a refund from their insurer if they're advised not to travel due to local lockdown restrictions in their area, only one policy provides this cover. Event date, time, talent, participants and rosters are subject to change without notice. Ticket holders could be buying insurance policies for gigs and major events which do not provide them with the Covid cover they expect, Which? AEG Presents Once your purchase has been completed, we will not exchange or refund your order, even if additional tickets or parking rights become available at a later date. IT IS NOT AN INSURANCE POLICY. Please be advised we will require a copy of the death certificate to be attached. By Insurance Site July 2, 2022 July 2, 2022. Ive also heard similar stories from all of my concert going friends. This means that our Clients have given us authority to conclude a sale of tickets to a buyer for the tickets that they have chosen to list for sale. Click here. T&Cs may apply.'. I bought tickets for an event, but it has been - Ticketmaster WE ARE NOT RESPONSIBLE FOR ANY ASPECT OF THIRD-PARTY WEB SITES, INCLUDING PURCHASES MADE ON THOSE SITES. With a simple integration this product has gone from strength to strength enabling AXS . Website by Phuse Media - Web Design Essex, Who did you purchased the tickets from (Retailer), Cost of tickets (amount you are requesting a refund for). Were very sorry for your loss and understand that this is a difficult time, however, we do require a copy of the death certificate to assess a claim. Can I get a refund for a cancelled or postponed event? Breach of these terms or rules could result in the termination of your license or right to attend the event without refund. Booking Protect also covers you if you test positive when taking a pre-event rapid test as well as PCR testing. If customer service is unable to reach you after its initial attempt, the Service may cancel your order and release your tickets or Rights without further notice to you. Holder acknowledges they have no privacy expectation in connection with attendance at the Event. We will require vehicle recovery service confirmation and receipts. All attendees must conduct themselves properly at an event. If we cancel a transaction because the buyer fails to remit payment for any reason, we are only obligated to return the tickets associated with such canceled transaction to the seller. Contact your ticket seller - primary ticket sellers should offer you a refund if an event is cancelled or postponed due to coronavirus. We understand that these things can take time, so you can apply for a refund once you have this information, even if the event has passed. Besk vr hjlpsida fr mer hjlp och support. If you have any questions, please contact the Box Office at 817-272-9595 or boxoffice@uta.edu. or was there no option for you? AXS has cancelled the ATP finals at the O2 in November 2020, because of COVID. Holder consents to a search of their person and property and waives any claims against Releasees that may arise from such a search. In order to collect your tickets at the box office, you will be asked for order confirmation, proof of identity and the Payment Method used for the transaction. I bought 2 tickets as well and I clicked the refund button because it was the last day to request a refund. Thanks for signing up for the event guide! They have refunded the ticket cost, but are refusing to refund the ticket cancelation Insurance (supposed to cover accidents etc. When you purchase a plan from Allianz Global Assistance, you have a review period determined by your state of residence, to examine the plan. We do not control the number of tickets and/or other items sold on the Service or the location of seats or parking spaces that are made available for purchase. Price and availability of any ticket, product or service on the Service are subject to change without notice. A per-order delivery fee may also be assessed, depending on the delivery method. If they allow it, you'll get a refund. Most just gave up and bought another pair of tickets since they didnt want to go through the battle of getting their original ticket or a refund. ), "Thank you for contacting AXS.Unfortunately, we will not be able to issue a refund on your ticket insurance.The insurance company, XCover, are completely separate to AXS, so it's them you'll need to contact with any queries about your policy.". You will be entitled to a refund unless otherwise notified directly by your point of purchase. Can I cancel or refund my tickets? - AXS Help Center In addition, we reserve the right to restrict or deny ticket purchasing privileges to anyone that we determine to be, or has been, in violation of our policies. I consent to TicketPlan using health data that I submit with this refund application for the purpose of administering my application, which may include sharing health data with insurers. Klicka hr fr att kontakta oss. What is delivery delay/ticket printing suppression? - AXS Help Centre found at the bottom of this page. The truth is that paying for insurance to guard against this is a waste of money. When did you become aware that you were unable to attend the Event? Det finns flera saker som kan ha franlett att detta hnde, s som att felaktiga data skickats, fr mnga klick eller att flera enheter anvnts p samma gng. Eventim's insurance provider, Great Lakes Insurance, specifically states that it does not cover any Covid-related claims - if you're looking for Covid cover when booking tickets on the site you'd be better off paying for additional cover elsewhere. If you are purchasing a Resale Ticket, you will be entering into a contract with the seller of the Resale Ticket for the sale and transfer of the Resale Ticket to you. Press question mark to learn the rest of the keyboard shortcuts. Official Tickets and Your Source for Live Entertainment | AXS.com If you have bought your tickets at the venue's box office? who has the best covid cover for travel insurance? Because we do not guarantee the authenticity of tickets purchased from any non-authorized third-party reseller (such as brokers or individuals), we recommend that you purchase tickets directly through AXS, our Client, authorized partners or from the venue box office to ensure ticket authenticity. It's available for 2 of the 3 formulas of AXA single trip insurance, but also for multi-trip insurance and student insurance. ', Beware of this fake Disney+ phishing email. AXS or the Client may send a summary of your purchase to the email address you provided to our Service. Help us help you quicker by coming with your mobile ticket ready to be scanned. All ticket prices for events that occur in Canada are stated in Canadian Dollars. If the amount that you pay for a ticket is obviously incorrect, regardless of whether it is an error in a price posted on the Service or otherwise communicated to you, or if you are able to order tickets before their scheduled on-sale date, then we reserve the right, at our sole discretion, to cancel your order and refund to you the amount that you paid. Thank you for taking the time to let the people know. So please be as cautious as possible when going through AXS. BOOKING REFUND PROTECTION IS AN OPTIONAL SERVICE OFFERED BY THE BOOKING VENDOR AND ADMINISTERED BY TICKETPLAN ON THEIR BEHALF. Hi, I was hoping someone could help with some advise around getting a refund on tickets purchase through AXS's website. Holder covenants not to sue any of Releasees for use of Personage as provided herein. Tickets are still available for many events, and you can continue to AXS to browse, find events, and see your ticket options. a Primary Ticket that is then resold) (each a Resale Ticket and collectively, the Resale Tickets), there may be applicable buyer, and/or logistics fees and charges imposed. If I have XCover ticket insurance and miss an event, can I get a refund? Most of the policies we looked at do cover you if you test positive for coronavirus and cannot attend - although only one in four (25%) people thought this would be the case. OH MY FUCKING GOD! If we suspect, in our sole discretion, fraudulent or other illegal activity (whether from the buyer or seller of any transaction). She also helped out with another refund I needed and was so quick. We do not review, nor do we warrant or guarantee, the accuracy of any information provided by Resale Ticket. The ticket is valid only for the event, date, time, and seat location issued. BUY THE PERFECT TICKETS Front row or on the aisle? DE We may also impose fees and charges payable by the buyer, which will be disclosed to the buyer during the purchase process. With Event Ticket Insurance, if you can't attend an event for a number of reasons like covered illness, airline delays, traffic accidents and more you'll get 100% of the ticket price returned to you. How do I get my AXS Premium tickets once I complete my purchase? Unless otherwise stated in our terms, tickets cannot be exchanged or refunded even if lost, stolen, damaged or destroyed, and fees cannot be refunded. Request ID: 7a29b9b3cc1be708. AXS acts as a sales agent of its Clients with respect to ticket sales, and therefore AXS will apply also to our Client with respect to that Clients actions, rights, or obligations with respect to the purchase, sale or use of tickets or attendance at an event, and to the Clients use of the Service to list, sell, issue and deliver tickets. All fees and charges relating to your transaction will be disclosed to you during the purchase process. Our helpline number is 1-888-929-7849. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. At the time of the sale, you will receive an email confirmation showing your net proceeds from the sale, and information on how the proceeds due to you from any sale transaction will be made available to you. You should receive a confirmation after concluding your transaction. Get many game updates, food, range will not ever able to issue a refund half your ticket insurance. If a customer does not complete their purchase, previously locked tickets and/or parking rights are released and made available for purchase. Listings are not considered retracted until they have been processed and a system confirmation has been issued. Congratulations! All scheduled actions including, but not limited to, purchases and listing expirations will be processed approximately at the date and time specified as indicated by the Services system clock. When you click on a retailer link, we may earn affiliate commission, which helps fund our not-for-profit mission. You, as seller, consent to AXS receiving and retaining payment in respect of such fees and charges from the buyer, and you acknowledge that you will not be entitled to such fees and charges. You should base your purchase decision solely on the information provided. This content may be old or outdated. If you do not agree to pay the fees or charges associated with your purchase, you must cancel your transaction prior to completing it. All photography, filming and other recordings of the event are PROHIBITED. Refunds are not offered if you are unable to access an online event due to lack of bandwidth, incompatible equipment or software, or any other reason. Let us know what you were doing when this page came up, plus your IP and request ID Remember, in order to prevent ticket misuse or to comply with any applicable requirements such as related to the ADA, our Client may at their discretion require the person purchasing tickets to be the person that uses the ticket, and therefore may require verification of identity at entry. AXS.com Purchase Agreement Shipping information, if any, is provided at checkout. The Service cannot be responsible for transactions that were not completed or for assumptions that a transaction was completed even though you did not receive a confirmation. mail Every time I go to buy tickets for a show and I see that the only way to get them is through AXS, my stomach drops. Name of the person who suffered the injury/illness, If this person was not attending the event/parts of package please indicate their relationship to each ticketholder.